Sales Associate

Overview

Join our dynamic team as a Sales Associate and become a vital part of delivering exceptional customer experiences in a relationship sales environment. In this role, you will engage with prospective members and current members, understand their needs, and provide tailored solutions that enhance their fitness journey. Your enthusiasm and proactive approach will drive sales, foster customer loyalty, and contribute to the overall success of our studio.

Responsibilities

Sales & Membership Growth

• Support lead generation and membership sales through cadenced outreach, follow-up, and studio presentations.
• Adhere closely to the established sales process to drive strong booking, attendance, and conversion rates in alignment with studio expectations.
• Achieve and exceed monthly sales targets for memberships and retail.
• Conduct studio tours and educate prospects on Club Pilates offerings and benefits.
• Maintain accurate CRM records for leads, prospects, and sales activities.
• Assist in training and mentoring Sales Associates on sales processes and customer service standards.
• Represent Club Pilates at community events and partnerships to build brand awareness and generate leads.

Member Experience & Retention

• Maintain member milestone, anniversary, and birthday recognition programs.
• Deliver exceptional customer service to members and prospects, addressing inquiries promptly.
• Support daily studio operations, including check-ins, retail sales, and maintaining a clean, welcoming space.
• Assist with deep cleaning and retail inventory tracking/floor resetting.

Pay: $16.00 - $18.00 per hour

Expected hours: 15.0 – 25.0 per week

Experience:

• Customer Service: 2 years (Required)
• Sales : 2 years (Required)

Work Location: In person