Sales Associate

SUMMARY: As the face of our studios, Sales Associates are responsible for driving membership sales and delivering exceptional customer service to all clients.

DUTIES AND RESPONSIBILITIES:

Drive membership sales by engaging with potential and current clients, conducting introductory studio tours, explaining membership benefits, and recommending the best membership for their needs.
Greet clients and ensure a positive and welcoming experience.
Address client questions and concerns both in person and over the phone, providing accurate information about StretchLab services, policies, and scheduling.
Build strong, lasting relationships with clients to enhance their experience, encourage return visits, and foster a loyal customer base.
Support daily studio operations, including scheduling appointments, maintaining a clean and organized studio environment, and managing inventory of retail products and supplies.
Work closely with Flexologists and management team to support all aspects of studio operations and deliver a seamless experience for clients.
Participate in events, social media initiatives, and other marketing efforts to promote StretchLab within the local community.
Utilize CRM software to track sales performance, member retention, and monthly quotas.
Attend mandatory training sessions and staff meetings.
Perform other related duties as assigned by management.

QUALIFICATIONS:

High school diploma or general education degree (GED).
Interest in sales within the fitness and wellness industry.
Fluency in the English language.
Willingness to work weekends and evenings as needed.
Ability to commit to a 20-25 hour weekly schedule.
Ability to travel locally to other studios as needed.
Reliable transportation.
Adept at engaging with people and building relationships.

COMPETENCIES:

Consultative Selling – Asks insightful questions to understand customer needs; engages in active listening and strategic questioning to uncover root causes; builds long-term trust based relationships.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to resolve needs and concerns; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

Continually required to stand and walk.
Occasionally required to sit.
Continually required to utilize hand and finger dexterity.
Occasionally required to balance, bend, stoop, kneel.
Continually required to talk and hear.
While performing the duties of this job, the noise level in the work environment is usually moderate.
The employee must occasionally lift and /or move more than 5 pounds.
Specific vision abilities required by this job include: Close vision; Peripheral vision; Depth perception and ability to adjust focus