Sales Associate

About the role

We are looking for a customer-focused Sales Associate to guide customers from their first enquiry through product selection, quotation and order confirmation. This is a consultative sales role. You should enjoy understanding customer needs, explaining product options clearly and providing organised follow-up—not simply pushing for a quick sale.

Key responsibilities

• Welcome and assist customers through the showroom, WhatsApp, phone and other sales channels.
• Understand each customer's space, intended use, preferred style, material preferences, budget and timeline.
• Recommend suitable furniture, configurations, materials and colours based on current product information.
• Explain product features, customisation options, pricing and expected delivery process clearly.
• Prepare accurate quotations and order details using Minarch's sales system.
• Follow up consistently on new enquiries, showroom visits and outstanding quotations.
• Maintain accurate customer, quotation and follow-up records.
• Support customers with the required documents and payment-related steps during order confirmation.
• Coordinate with the Sales Lead and operations team to ensure a clear handover after a sale.
• Work towards individual and team sales targets while maintaining a professional customer experience.

About you

• Strong listening, communication and customer-service skills.
• Confident, friendly and professional when speaking with customers.
• Organised and disciplined with follow-ups.
• Careful with product configurations, measurements, prices and order details.
• Comfortable using WhatsApp, computers and basic ERP systems.
• Responsible, reliable and able to work well with a team.
• Willingness to learn about furniture, materials and interior styling.
• Previous experience in retail sales, customer service or consultative sales (preferred).
• Experience in furniture, home living, interior design or another considered-purchase category (preferred).
• Experience preparing quotations or managing customer enquiries through WhatsApp or an ERP system (preferred).

About us

Minarch is a Malaysia-based furniture retailer specialising in modular and made-to-order furniture. We help customers choose furniture configurations that suit their space, lifestyle, preferences and budget.

Benefits

• EPF
• Socso
• Medical