Sales Associate

HOPKINS MARKET

Sales Associate

Location: Hopkins Farm Market, Lewes, Delaware
Position: Sales Associate
Employment Type: Full-Time or Part-Time
Reports To: General Manager and designated Department Manager
Schedule: Weekdays, weekends, and holidays as scheduled

POSITION SUMMARY

The Sales Associate is a frontline member of the Hopkins Market team and plays an important role in creating the welcoming, knowledgeable, and high-quality guest experience that defines Hopkins Market.

Sales Associates are responsible for assisting customers, operating the point-of-sale system, stocking and maintaining merchandise, creating attractive product displays, maintaining a clean and inviting Market, and helping customers learn about the products, farmers, producers, and history behind Hopkins Farm.

This is not simply a cashier position. Sales Associates are expected to take ownership of the Market floor, notice what needs to be done, and contribute wherever needed. Every Sales Associate represents Hopkins Market, Hopkins Farm, and the Hopkins family when interacting with our customers and community.

ESSENTIAL RESPONSIBILITIES

Guest Experience & Sales

• Greet every customer in a friendly and welcoming manner.
• Assist customers in locating products and answering questions.
• Learn the Hopkins Farm story and be comfortable sharing it with guests.
• Develop knowledge of the farms, producers, and local businesses whose products are sold in the Market.
• Learn about seasonal produce and Market products so that you can make informed recommendations.
• Help create the friendly, personal shopping experience that distinguishes Hopkins Market from a traditional grocery store.
• Thank customers for visiting and encourage them to return.

Point of Sale & Cash Handling

• Accurately operate the Clover point-of-sale system.
• Process cash, credit card, and other approved transactions.
• Follow established procedures for refunds, discounts, and price adjustments.
• Maintain accuracy and accountability when handling Market funds.
• Immediately notify management of pricing discrepancies or POS issues.

Merchandising & Inventory

• Stock and replenish produce, grocery items, refrigerated products, baked goods, meats, beverages, and other Market merchandise.
• Rotate products and monitor freshness, quality, and expiration dates.
• Maintain attractive, organized, and fully stocked displays.
• Ensure shelf and display pricing is accurate.
• Notify management when inventory is running low or when product quality does not meet Market standards.
• Assist with receiving and organizing deliveries as needed.

Market Appearance & Cleanliness

Every employee is responsible for the appearance of Hopkins Market.

Sales Associates are expected to:

• Keep counters, shelves, displays, floors, coolers, and customer areas clean and organized.
• Maintain produce displays throughout the day.
• Remove trash and address spills or other cleanliness issues when they are noticed.
• Keep bags, supplies, carts, baskets, and checkout areas stocked and organized.
• Assist with opening and closing duties.
• Help maintain exterior Market areas when assigned.

If something needs attention, employees are expected to take initiative rather than assume someone else will handle it.

THE HOPKINS STANDARD

Hopkins Market employees are expected to demonstrate:

Initiative. See what needs to be done and take action.

Work Ethic. Be willing to work hard and contribute wherever needed.

Reliability. Arrive on time and ready to work for every scheduled shift.

Problem Solving. Attempt to solve reasonable problems while knowing when to involve a manager.

Hospitality. Treat customers, coworkers, vendors, and visitors with genuine courtesy and respect.

Teamwork. No job is beneath anyone. Everyone contributes to keeping the Market operating successfully.

Curiosity. Learn about our farm, our products, our vendors, and agriculture so that you can confidently talk with customers.

Pride of Place. Hopkins Market is part of a working family farm with generations of history. Employees should take pride in representing that history and helping create its future.

QUALIFICATIONS

• Must be at least 18 years old.
• Retail, grocery, farm market, hospitality, or customer-service experience preferred but not required.
• POS or cash-handling experience preferred.
• Strong interpersonal and communication skills.
• Dependable and able to work independently when necessary.
• Comfortable working in a fast-paced and sometimes changing environment.
• Willingness to learn about local agriculture, seasonal produce, and Market products.
• Ability to work mornings, evenings, weekends, and holidays as scheduled.
• Ability to stand and walk for extended periods.
• Ability to bend, reach, stock merchandise, and safely lift and carry products and boxes associated with normal Market operations.

ATTENDANCE & CONDUCT

Reliable attendance is essential to Market operations. Employees are expected to report for scheduled shifts on time and ready to work.

Hopkins Market maintains high standards for professional conduct, workplace safety, respectful treatment of coworkers and guests, and substance-free performance while working.

Employees are expected to understand that their conduct while representing Hopkins Market reflects upon the entire organization.

WHAT MAKES THIS JOB DIFFERENT

Hopkins Market is more than a place where customers purchase groceries. Our goal is to create a place where people gather, shop, eat, learn, and reconnect with agriculture.

A successful Sales Associate does more than complete transactions. They learn a customer's name. They can explain where the tomatoes came from. They notice when a display needs attention. They help a child learn something about farming. They tell someone what is happening elsewhere on the farm. They make customers feel that they are guests rather than transactions.

That experience is an essential part of The Hopkins Way.

EMPLOYMENT

Employment with Hopkins Market is at will. Nothing contained in this job description creates a contract or guarantee of employment for any specific period.

Responsibilities may evolve as Hopkins Market grows. Employees may be asked to perform other reasonable duties necessary to support Market operations and the overall guest experience.

Pay: $15.00 - $17.00 per hour

Expected hours: 20.0 – 40.0 per week

Work Location: In person