Sales Associate

KEY RESPONSIBILITIES
A. Customer Service and Sales

• Welcome and assist customers in a friendly, professional, and courteous manner.
• Identify customer needs and provide appropriate product information and recommendations.
• Promote products, ongoing campaigns, and approved promotions.
• Assist customers in selecting products based on their needs and preferences.
• Support the store in achieving daily, weekly, and monthly sales targets.
• Handle customer inquiries, requests, and basic concerns professionally.
• Escalate complex or serious customer complaints to the Store Manager or OIC.

B. Product Knowledge

• Maintain sufficient knowledge of MUMUSO products, features, prices, and promotions.
• Stay informed about new product arrivals and ongoing promotional activities.
• Provide accurate information to customers and avoid making unauthorized representations or commitments.

C. Merchandising and Store Presentation

• Ensure products are properly arranged, displayed, and replenished.
• Maintain proper product labeling, pricing, and promotional materials.
• Follow approved merchandising and visual presentation standards.
• Keep shelves, display areas, and selling spaces neat and organized.
• Assist in setting up promotional displays and seasonal merchandise.

D. Inventory Management

• Assist in receiving and checking deliveries.
• Verify product quantities and condition against required documents.
• Assist in stock replenishment and proper storage of merchandise.
• Participate in scheduled inventory counts and stock-taking activities.
• Report damaged, missing, excess, or incorrect items immediately.
• Help maintain accurate inventory records and proper product accountability.

E. Cashiering and Payment Processing

• Process customer transactions accurately and efficiently when assigned as cashier.
• Receive and verify cash, cards, e-wallets, and other approved payment methods.
• Issue receipts and ensure proper transaction documentation.
• Follow Company procedures for cash handling and cash accountability.
• Report cash discrepancies immediately to the Store Manager or authorized personnel.

F. Store Operations

• Assist with store opening and closing procedures as assigned.
• Maintain cleanliness and orderliness of the sales floor, stockroom, cashier area, and other assigned areas.
• Ensure products are replenished throughout the day.
• Assist in organizing stocks and maintaining proper stockroom arrangement.
• Support store activities, promotions, events, and other operational requirements.

G. Customer Experience

• Maintain a positive and welcoming store environment.
• Observe customer needs and provide timely assistance.
• Ensure customers receive efficient and courteous service from entry to completion of their purchase.
• Handle customer concerns professionally and seek assistance from the Store Manager when necessary.

H. Compliance and Loss Prevention

• Follow all Company policies, procedures, and store operating standards.
• Properly safeguard Company property, merchandise, equipment, and other assets.
• Immediately report suspected theft, fraud, damaged merchandise, or other irregularities.
• Follow security and loss-prevention procedures.
• Maintain confidentiality of Company and customer information.

I. Teamwork and Other Duties

• Work cooperatively with Store Managers, OICs, and fellow Sales Associates.
• Support team members during peak periods and high customer traffic.
• Attend required meetings, briefings, and training sessions.
• Perform other related duties that may reasonably be assigned by Management.

Pay: Php19,000.00 - Php20,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person