Sales Associate

OVERALL RESPONSIBILITIES

1. Working closely with the Store Manager, your main missions will be: (non-exhaustive)
2. Be a real Ambassador of the Maison with the Clientele and the Maison’s team.
3. Be the tutor of all the new Joiners and be the reference inside the Boutique.
4. Always exceed the Sales Objectives requested.
5. Be an Actor with client book development and always recruit New Ones.
6. Teach the other members of the Team to recruit new Clients, Spirit of Conquest.
7. Be always force Proposal with his Store Director in the Boutique Development.
8. Participate to the Store Image Both Visually and Back Office.
9. Participate to Inventories and all Commercial Operations.

Primary Objectives:

Brand Ambassador:

• Represent Maison guaranteeing that the Brand image is correctly perceived by clients and implement the brand strategy.
• Establish strategic relations with key clients and organizations generating the capture and retention of new customers according to the Store Manager and Assistant Store Manager
• Help and collaborate with the Store Manager coordinating events along with the CRM team supervising the correct implementation of client-telling strategy

Client-telling:

• Guarantee to the corresponding team that the Sales Ceremony process (Welcoming, Exploration, Proposal, Closing & Service and Customer follow-up) is correctly performed ensuring that the Brand image is properly perceived by customers
• Ensure that the client-telling is properly implemented in the store, training the teams and keeping track of each sales assistant’s client book, focusing on strategic customers.

Operational Management:

• Guarantee the correct implementation of stock processes, ensuring a good product management
• Control the Visual Merchandizing of the store, proposing improvement to the VM team to maximize the sales
• Give support to the Store Manager elaborating reports in order to establish action plans to achieve the objectives

Collaboration and Team Management:

• Look after the good atmosphere of the store and make sure to have the best retail team.
• Establish objectives for the team and keep track giving constant feedback, doing coaching/one-to-one meetings periodically and annually and doing formal evaluation systems (PCR)
• Encourage communication in the store by setting formal (daily-monthly reports) and informal channels in collaboration with the Store Manager
• Coordinate with the Store Manager in the implementation of training and tools that help to achieve the objectives by creating a constant learning environment
• Manage the recruitment process according to the store strategy and job descriptions, and present final candidates to the Store Manager in order to take the final decision.
• Able to work as a role model and lead the team to fully support Store Manager to achieve store sales target and team goal

Store and Back Office:

• Proficient and accurate use of POS
• Participate in all inventory, cycle counts and merchandize reception
• Ensure store functional maintenance
• Respect stockroom guideline

Behavioral Expectations:

• Ensuring punctuality, honesty and discipline at all times
• Demonstrate spontaneous teamwork, openness to feedback and communication and driven to achieve results
• Be positive and proactive, self-motivated
• Constant update with trends and be familiar with Maison’s product knowledge and brand’s DNA