Sales Associate

About the role

You will be one of the first two people in the Innovize sales team, calling and converting the leads our campaigns generate for clients. You will take a client's offer, learn the business behind it, and speak for that business on the phone with confidence. Your job runs from the first call to the closed sale, and on to the follow-up call months later that turns a customer into a repeat customer. You will sit right next to the people running the ads and making the content. What you hear on calls will shape the next campaign, and you will see exactly how a creative idea becomes a lead and then becomes revenue. This is an integrated sales and marketing role.

Key responsibilities

• Call leads fast and contact every new lead, while they are still thinking about the product or service.
• Qualify, book and close by finding out what the customer needs, booking them into an appointment or consultation, and closing the sale over the phone where the client's offer allows it
• Follow up properly on leads who did not answer or were not ready yet through calls, SMS and email, until they buy or clearly say no
• Call past customers to check how everything went and turn that relationship into repeat purchases and referrals
• Learn each client's product, pricing, customer and tone well enough to sound like part of their team, whether that is a bridal label in the morning or a dental practice in the afternoon
• Share the objections, questions and exact words customers use with the creative and ads team
• Log every call outcome accurately in Innovize's CRM and the client's CRM
• Review your call recordings, transcripts and AI summaries, pick one skill to improve, and help decide which tools make the team faster
• Write and improve call scripts, objection handling guides and onboarding notes for each client, so the next person can pick up an account quickly
• Provide feedback and help shape marketing campaigns with the marketing division and be a cornerstone to Innovize and our client's revenue.

About you

• Comfortable on the phone with strangers; you hold a natural conversation and use a script as a guide, without reading from it
• A fast learner who can understand a new business, its product and its customer in a few days and explain it clearly
• A listener first; you ask good questions and find out what the customer actually needs before you pitch
• Resilient; you take a no calmly and go into the next call with the same energy
• Organised enough to run several client accounts at once, keep accurate notes, follow up when you said you would, and flag it early when something is off track
• Someone who cares whether it worked; you track your numbers and want to know which calls turned into revenue
• Curious about people and why they buy, and curious about how marketing creates the customer you are speaking to
• Interested in AI and keen to learn how to use it to do your job better
• Someone who believes good service after the sale is part of selling
• Nice to have: One to three years in sales, customer service, hospitality, retail or recruitment; Experience with a CRM such as HubSpot, Attio or Salesforce, or a calling platform such as Aircall; Experience in an agency or multi-brand environment; Basic understanding of paid ads or content, enough to connect what you hear on calls to what the campaign said; A second language spoken by our clients' customers

About us

Innovize operates as an embedded marketing and sales function for our clients. We sit inside the business, understand what actually drives revenue, and build the systems that deliver it, from the first ad a customer sees through to the sale and the repeat purchase after it. We are the only agency in Australia that builds and runs the campaigns and then picks up the phone to close the leads those campaigns create. We're a team built to bring in revenue and believe that marketing, sales, conversion and revenue have to work as one system. Our client roster ranges from premium fintech and crypto to ecommerce, bridal and fashion, in-person retail, dental and professional services. We are a small, fast team that prides itself on delivering exceptional results for clients.