Sales Associate

Job Overview

We are looking for a Sales professional with strong communication skills and a good understanding of online scams, fraud cases, and basic cybersecurity-related issues. The candidate will be responsible for customer acquisition, sales activities, and identifying or escalating suspicious activities and potential fraud cases.

Key Responsibilities

• Generate new leads and convert prospects into customers.
• Handle customer calls, queries, follow-ups, and sales negotiations.
• Understand customer requirements and provide appropriate product/service information.
• Identify potential scams, fraud attempts, phishing, fake profiles, impersonation, and suspicious transactions.
• Understand basic cyber-related complaints and identify cases that require escalation.
• Coordinate with the Risk, Compliance, or Cybersecurity team for suspicious or fraudulent cases.
• Maintain proper records of customer interactions, sales activities, and reported fraud cases.
• Verify customer information and follow prescribed KYC/company verification procedures where applicable.
• Escalate suspected fraud or cyber incidents through the appropriate internal process.
• Maintain strict confidentiality of customer, financial, and company information.
• Meet assigned sales targets while following company compliance and security guidelines.

Required Skills

• Excellent verbal and written communication skills.
• Sales and customer-handling experience.
• Good understanding of scams, online fraud, phishing, cybercrime, and social-engineering techniques.
• Ability to identify red flags and suspicious customer activities.
• Basic understanding of cybersecurity and digital payments.
• Good analytical and problem-solving skills.
• Strong attention to detail and documentation skills.
• Ability to work with CRM, Excel/Google Sheets, and communication tools.

Preferred Experience

• Sales / Business Development
• Customer Support
• Fraud Detection / Risk Operations
• FinTech / Digital Payments
• Cybersecurity / Cyber Fraud Awareness

Qualification

• Graduate or equivalent qualification preferred.
• Relevant experience in Sales, Fraud/Risk, Customer Support, or Cybersecurity will be an advantage.
• Freshers with strong communication skills and relevant knowledge may also apply.
• Training Provided: Comprehensive training will be provided to selected candidates to help them understand their roles, responsibilities, and company processes. Freshers are welcome to apply.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid sick time

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person