Sales Associate

Steinway Galleries Australia | Exclusive Piano Group

St Leonards, Sydney NSW

$60,000 - $70,000 + Super (plus bonus opportunities after successful probation period completion)

Permanent Full-Time

Monday, Wednesday, Thursday, Friday & Saturday | 10:00am - 6:00pm

Represent One of the World's Most Iconic Luxury Brands

Imagine helping customers find the piano that becomes the centrepiece of their home, passion, or professional journey.

As the exclusive Australian distributor of Steinway & Sons, the world's most prestigious piano manufacturer, Exclusive Piano Group is seeking a passionate and customer-focused Sales Consultant to join our Steinway Gallery Sydney showroom in St Leonards.

This is a rare opportunity to combine your love of premium products, relationship-driven sales, and exceptional customer experiences while representing a brand synonymous with craftsmanship, artistry, and excellence.

Whether your background is in luxury retail, premium customer service, high-end sales, or relationship management, we offer the training, support, and career development needed to succeed in this unique industry.

Why Join Steinway Galleries Australia?

✅ Represent one of the world's most respected luxury brands

✅ Work in a premium showroom environment surrounded by world-class instruments

✅ Receive extensive product and sales training from industry experts

✅ Build lasting relationships with musicians, educators, families, and professionals

✅ Enjoy a supportive team culture with genuine long-term career opportunities

About the Role

Following a comprehensive onboarding and training program, you'll become a trusted advisor to customers visiting our showroom and enquiring online or by phone.

You'll guide clients through an important and considered purchasing journey, helping them find the perfect instrument while delivering a level of service that reflects the Steinway brand.

Key Responsibilities

• Welcome, engage, and build rapport with showroom visitors.
• Generate sales opportunities from walk-in, online, and telephone enquiries.
• Manage customer relationships throughout the sales journey.
• Maintain accurate customer records within our CRM system.
• Deliver personalised, premium customer experiences at every touchpoint.
• Support showroom events, promotions, and community engagement activities.
• Build relationships with music teachers, educators, and industry contacts.
• Maintain exceptional showroom presentation standards.

About You

You'll thrive in this role if you're someone who genuinely enjoys connecting with people, providing expert advice, and delivering memorable customer experiences.

We're looking for someone who has:

• Experience in retail sales, luxury sales, consultative selling, or a customer-facing role.
• A passion for delivering outstanding customer service.
• Exceptional communication and relationship-building skills.
• Strong motivation to achieve sales outcomes and exceed customer expectations.
• A polished, professional, and confident presentation style.
• Excellent organisational skills and attention to detail.
• The ability to work independently while contributing positively to a close-knit team.
• Persistence and professionalism when managing longer sales cycles.
• Availability to work every Saturday as part of the regular roster.

A passion for music, performance, or the arts will be highly regarded, although musical expertise is not essential.

Training & Career Development

At Steinway Galleries Australia, we recognise that becoming an expert in our products and industry takes time.

That's why we provide an extensive training program of at least six months, giving you the knowledge, skills, and confidence required to succeed while building a rewarding long-term career in a highly specialised luxury market.

Apply Now

If you're a motivated sales professional looking for something genuinely unique and want to represent one of the world's most celebrated luxury brands, we'd love to hear from you.

Submit your application via SEEK or email [email protected], including your resume and cover letter outlining why you're interested in joining Steinway Galleries Australia.