Sales Associate

Company Description Stoneham Ford is a local authorized Ford dealer providing new and pre-owned vehicles to customers across Boston, New Hampshire, Western Massachusetts, the South Shore, and surrounding areas. The dealership offers a wide selection of Ford cars, trucks, and SUVs at competitive, accessible prices, with hundreds of vehicles available and the ability to place customized orders. Customers can browse detailed online listings that include photos, videos, pricing, and comprehensive vehicle descriptions to support an informed buying experience. In addition to sales, Stoneham Ford operates a full-service facility with Service, Parts, Body Shop, Towing, Rentals, and a fleet department serving companies and government agencies. The team is committed to making each visit straightforward and supportive, whether a customer needs a family car, commercial vehicle, or collision repair.

Role Description The Sales Associate is a full-time, on-site role based at Stoneham Ford in Stoneham, MA. This role is responsible for greeting customers, understanding their needs, and guiding them through vehicle selection, test drives, pricing options, and financing or lease recommendations. The Sales Associate will maintain up-to-date knowledge of Ford models, features, and promotions, as well as used inventory, and will use dealership tools to provide accurate product information and vehicle comparisons. Daily activities include managing leads, following up with prospective and existing customers, preparing sales documentation, and coordinating with the finance and service departments to ensure a smooth, positive buying experience. The role also involves maintaining a professional presence on the sales floor, assisting with vehicle display and lot organization, and supporting dealership sales goals through ethical, customer-focused practices.

Qualifications

• Demonstrated customer service and interpersonal skills, with the ability to build rapport and communicate clearly with a diverse customer base.
• Sales, negotiation, and closing abilities, including experience handling objections, explaining pricing, and supporting customers through purchase decisions.
• Basic automotive knowledge or strong interest in learning about Ford vehicles, their features, and the differences between new and pre-owned inventory.
• Comfort using dealership systems, CRM tools, email, and standard office software to manage leads, documentation, and follow-up activities.
• Strong organizational and time-management skills to handle multiple customers, appointments, and tasks in a fast-paced environment.
• Ability to work on-site, including evenings and weekends as needed, and to collaborate effectively with sales, service, and finance teams.
• Prior experience in retail, hospitality, or automotive sales is beneficial but not required; training will be provided.
• High school diploma or equivalent required; additional education in business, communications, or a related field is a plus.
• Valid driver’s license with a clean driving record,