Sales Associate (Full-time)

Job Overview

Cartwright Lighting & Furniture has been part of Calgary's design community for nearly 30 years, helping homeowners and builders find lighting, furniture, and decor that fits their space, and now we're looking for our next Sales Associate to join the team.

This role is a chance to build your sales skills, learn our product lines inside and out, and build a career. No experience in lighting or retail is needed. What matters is a hard work, discipline, excellent communication skills, a positive attitude, and a genuine passion for working with customers. If you connect easily with all kinds of customers and care about doing right by them, we'd love to hear from you.

Key Responsibilities

Customer Service & Sales

• Greet customers warmly as they enter the showroom.
• Ask questions to understand customer needs and recommend suitable products.
• Provide accurate information on products, pricing, and availability.
• Guide customers through the purchase process, including orders and payment.
• Follow up with customers as needed to ensure satisfaction.
• Build long-term relationships that encourage repeat business and referrals.

Showroom & Operations

• Maintain a clean, organized, and visually appealing showroom.
• Assist with restocking and merchandising displays.
• Work collaboratively with team members to cover the sales floor throughout the day.
• Support customer pickups by coordinating with warehouse staff.
• Help maintain accurate customer and order information in company systems.

Team Collaboration

• Work well within a team environment while also being comfortable working unsupervised.
• Communicate clearly with coworkers to ensure smooth day-to-day operations.
• Support other departments as needed during busy periods.

Decision-Making & Autonomy

• Exercise good judgment when helping customers make purchasing decisions.
• Handle routine customer questions independently.
• Escalate more complex concerns to the Sales Manager or leadership as needed.

Key Outcomes & Success Measures

• Customers receive a warm, professional welcome every time.
• Sales targets and customer satisfaction goals are consistently met.
• The showroom remains organized and presentation-ready.
• Team members can rely on strong communication and follow-through.

Qualifications & Skills

Required Qualifications

• A neat and professional appearance.
• Strong organizational skills.
• Flexibility to work every Saturday.
• Ability to work well in a team environment.
• Ability to work independently and unsupervised.
• Ability to be on your feet for extended periods throughout the shift.
• Occasional lifting/moving of fixtures or décor item (up to 20-30 pounds

Preferred Experience

• 1 year of sales experience.
• 1 year of customer service experience.

Core Competencies

• Customer Focus
• Communication
• Teamwork
• Professionalism
• Organization
• Adaptability
• Initiative

Benefits

• Dental care
• Extended health care
• Vision care
• Company events
• On-site parking
• Store discount

Schedule: 8 hour shifts
Job Types: Full-time, Permanent
Work Location: In person

Pay: $20.00-$24.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental care
• On-site parking
• Paid time off
• Store discount
• Vision care

Location:

• Calgary, AB T2H 2S1 (required)

Work Location: In person