Sales Associate (Full-Time) - MELBOURNE CENTRAL

SALES ASSOCIATE / SENIOR SALES ASSOCIATE - POP MART

Fluency in Mandarin and English Required

Position Available: Full-Time

$61,000 - $63,500 + Super + Monthly Incentives

Join the POP MART Phenomenon

Founded in 2010, POP MART is a global pop culture and art toy company dedicated to inspiring passion and bringing joy to fans worldwide. Renowned for its designer toys, collaborations, and immersive retail experiences, POP MART has expanded rapidly across international markets.

Today, the brand operates in 30+ countries, with 550+ retail stores and over 2,300 Robo Shops globally. As POP MART continues to grow across Australia and New Zealand, we are strengthening our local team to support an engaging employee experience and scalable business operations.

We're open to appointing either a Sales Associate or Senior Sales Associate, depending on your experience and capability. If you're an experienced retailer with leadership, keyholder or shift supervision experience, you may be considered for the Senior Sales Associate position. Strong customer-focused retailers who are earlier in their leadership journey are also encouraged to apply for the Sales Associate opportunity.

Salary will be determined based on experience and appointment level:

• Sales Associate: $61,000 + Super + Monthly Incentives

• Senior Sales Associate: $63,500 + Super + Monthly Incentives

Whether you're supporting customers on the sales floor or stepping up to lead a shift, you'll play a key role in creating memorable customer experiences and bringing the world of POP MART to life.

Why You'll Love Working at POP MART

• Work with products customers genuinely love - collectors, fans and families

• Weekly new releases keep every day exciting and fast-moving

• Opportunity to develop leadership skills within a growing global business

• Job security with a rapidly expanding retail brand

• Monthly product incentives (post-probation)

• Supportive, energetic and inclusive team culture

• Annual POP LAND (Beijing) pass

• A colourful, creative retail environment

What You'll Do

Deliver Outstanding Customer Experiences

• Deliver exceptional customer service and create memorable customer experiences

• Build genuine connections with customers, fans and collectors

• Share product knowledge and introduce new collections with confidence

• Drive sales through upselling, cross-selling and customer engagement

• Handle customer enquiries professionally and effectively

• Maintain a welcoming, engaging and customer-focused store environment

Support Daily Store Operations

• Process transactions accurately and efficiently

• Assist with stock management, replenishment and merchandising

• Support product launches, deliveries and stocktakes

• Maintain visual merchandising and store presentation standards

• Help ensure all operational procedures and store standards are consistently upheld

Additional Responsibilities for Senior Sales Associates

• Take ownership of daily store operations during assigned shifts

• Open and close the store in accordance with company procedures

• Act as the senior team member on duty when Store Management is not present

• Support the Store Manager and Assistant Store Manager in delivering key business objectives

• Make confident decisions and resolve operational or customer issues as they arise

• Support the onboarding and training of new team members

• Provide coaching and day-to-day guidance to Sales Associates

• Lead by example and help foster a positive, accountable and high-performing team culture

Who You Are

• Confident and customer-focused

• Passionate about retail, pop culture or collectibles

• Energised by fast-paced retail environments

• Reliable, adaptable and team-oriented

• Organised and detail-oriented

• A strong communicator who enjoys working with people

• Motivated to learn and contribute to team success

What We're Looking For

Sales Associate

• Minimum 1 year's retail experience in a customer-facing environment

• Strong customer service and sales skills

• Ability to work effectively in a fast-paced retail environment

• Positive attitude and willingness to learn

• Passion for delivering outstanding customer experiences

Senior Sales Associate

• Minimum 2 years' retail experience in a fast-paced customer-facing environment

• Previous experience as a Senior Sales Associate, Keyholder, Team Leader or similar role highly regarded

• Experience opening and closing a retail store

• Demonstrated ability to support, coach and motivate team members

• Strong understanding of retail operations, customer service and store standards

• Ability to take accountability for store performance during assigned shifts

• Confident making decisions and solving problems in a fast-paced environment

For Both Opportunities

• Fluency in Mandarin is required to support our local and tourist Chinese clientele

• Strong communication and interpersonal skills

• Full and permanent Australian working rights

• Availability to work flexible retail hours, including weekends and public holidays

Full-Time Availability Requirements

• This is a permanent full-time position averaging 38 hours per week

• Flexible availability across all 7 days is required

• Typical rosters include weekends, late-night trading and public holidays

• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency

• As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events

• Availability throughout our peak trading season (November to January) is essential

How to Apply

Along with your resume, we'd love to get to know the person behind the application. Instead of a generic cover letter, tell us:

• Why do you want to join POP MART?

• Who's your favourite POP MART IP and what makes them your favourite?

• Beyond simply naming the IP, tell us what you know about its story, character, creator or collection history.

• Tell us about a time you supported, coached or helped a fellow team member succeed. What was the outcome?

✨ A quick note: We don't do generic cover letters. We want to hear your authentic story, personality and passion. Show us what makes you unique.

Full and permanent Australian working rights are required.