SALES ASSOCIATE (IRVINE/FT)

Pay: $50,000-$ 200,000

GENERAL STATEMENT OF DUTIES: Under general supervision of the Sales Manager, the Sales Associate’s primary responsibility is to provide the best service whether or not the customer chooses to make a purchase.  Responsible for maintaining a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches.  Job requires being reliable, responsible, and dependable.  Must have attention to detail and be thorough in completing work tasks.  Sales Associates will be on their feet for long periods of time walking the showroom floor.  Accurately and efficiently complete all sales transactions.  Effectively communicate customer service issues and requests to management.  

EXAMPLES OF WORKED PERFORMED: Sales Associate’s promote and sell merchandise displayed on show room floor; work directly with internal and external customers; follow up with customer orders and inquires; assist with any problems associated with merchandise in conjunction with customer service and warehouse operations; work on an organizational level with other departments to ensure customer needs are met; ask customers questions about products, prices, availability, and product uses to get a better understanding of the customer’s needs; explain features of products in a manner that the customer will understand; explain features of products that will benefit the customers based on their needs; prepare sales tickets for orders obtained; assist customers in making product selections based on customers specifications; recommend, select, and help locate or obtain merchandise based on customer needs; describe merchandise and explain use, operation, and care of merchandise to customers; must stay educated on new products, policies, as well as advertisements the store is running; knowledge of methods for showing, promoting, and selling products; sales associates may perform “house calls”, traveling to a customer’s home to help design a catalog of products for a customer to review for purchase to fit their home décor; use excellent customer relations.  Following up with customers by email and phone.  Perform any other duties as directed by management. 

EMPLOYMENT STANDARDS: Ability to lift merchandise of 10lbs; must be able to walk or stand for long periods of time; must be able to listen and respond to customer’s needs; ability to communicate effectively with team members; sales experience preferred, not required; positive attitude when working with internal and external customers; knowledge of employment and safety procedures;  

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, hearing/listening and repetitive motion. 

Heavy Work: Lifting up to 40 lbs rarely, and/or up to 10 lbs occasionally to move objects. 

Work Environment:  Indoor climate-controlled environment.