TÜV NORD GROUP

JOB SUMMARY : Reporting directly to the General Manager / Sales Supervisor
Responsible for the Sales and Marketing of the services of the company within a defined geographic area and ensures continuous sales revenues through productive planning and various marketing strategies and activities.
To assist in implementing marketing activities that will assure customer satisfaction and increase client’s awareness with the company services.
SPECIFIC DUTIES AND RESPONSIBILITIES:
<ol>
<li>Main responsible to follow-up and send notices to all existing clients due for Certification Audit.
</li>
<li>Responsible for presentation and meetings with existing clients for any inquiries or clarification.
</li>
<li>Responsible for preparation of proposals for Surveillance and Re-certification Audit as well as completion of all required sales documents, questionnaire, appendices, project sites to audited, initial ATEA,IATF, EMANS etc.
</li>
<li>Responsible for obtaining signed proposals for all Certification Audit prior to their due dates.
</li>
<li>Responsible for the weekly sending for the Customer Satisfaction Survey and the subsequent follow-up through calls.
</li>
<li>Ensures implementation of customer care activities for prospective clients to increase client awareness of the services the company can offer;
</li>
<li>Promotes activities to update clients on the current standards and directives related to certification of management systems;
</li>
<li>Sees to it that good customer relations with clients is maintained and ensures rapport with support group.
</li>
<li>Support all Customer Care marketing activities.
</li>
<li>Takes on all other related activities which may be required by the management in the conduct of its business.
</li>
</ol>
ORGANIZATIONAL RELATIONSHIP:
Reports to : General Manager / Sales Supervisor
Supervises : none
Coordinates with : Sales and Marketing Assistant, Audit Manager, Accounting
PERFORMANCE MEASURES:
· 100% compliance to departmental objectives
· 100% compliance to customer specifications
· 95% retention of existing clients
· Zero complaints on customer relations
· On time submission of reports and other requirements
TRAININGS AND CONTINUOUS EDUCATION NEEDED FOR THE ROLE:
· Sales Trainings
JOB SPECIFICATIONS:
· Graduate of any four year course or sales experience equivalent
· Must be analytical and keen on details
· Good in verbal and written communication skills
· Has very good presentation skills
· Can work effectively under pressure
· Good interpersonal skills and can relate well with all levels in the organization
· Adept in MS Office program
Job Type: Full-time
Benefits:
<ul>
<li>Additional leave</li>
<li>Company Christmas gift</li>
<li>Paid toll fees</li>
<li>Paid training</li>
<li>Pay raise</li>
</ul>
Education:
<ul>
<li>Bachelor's (Required)</li>
</ul>
Experience:
<ul>
<li>Sales: 1 year (Required)</li>
</ul>
Work Location: In person

Sales Associate (Management Systems Certification)

Sales Associate (Management Systems Certification)

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