Sales Associate (Mandarin Proficiency Required)

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE

• Consistently achieve and exceed monthly, seasonal, quarterly, and annual sales objectives
• Provide sales and client-service assistance in Mandarin to Mandarin-speaking clients, including product consultations, fit and alteration discussions, purchases, and after-sales service
• Develop and maintain a sophisticated client network by leveraging clienteling tools and building long-term relationships through meaningful, personalized communication and service
• Demonstrate exceptional knowledge of Thom Browne collections, brand heritage, and craftsmanship to provide clients with tailored recommendations across all product categories
• Proactively identify opportunities to elevate the client experience through styling, cross-selling, and storytelling, staying attuned to emerging client needs
• Communicate valuable insights on client preferences, product performance, and market trends to drive sales
• Ensure operational excellence by managing product flow, maintaining internal control standards, and supporting seamless service delivery to drive sales performance

THE IDEAL CANDIDATE

• Minimum 2-3 years’ experience in luxury retail or a high-touch client service environment
• Professional proficiency in spoken Mandarin is required because this position regularly provides sales and client-service assistance to Mandarin-speaking clients
• Ability to source prospective clients through authentic outreach and strategic engagement
• Demonstrated proficiency in client relationship management, product knowledge, selling techniques, and effective communication
• Highly organized and self-motivated, with strong interpersonal skills and a collaborative mindset
• Confident, polished, and entrepreneurial; capable of excelling both independently and as part of a dynamic team
• Passionate representative of the Thom Browne world

WHAT WE OFFER YOU

• Competitive compensation. Hourly range is between CAD $23.00 – 25.00 per hour + commission. Please note that compensation will be offered based on relevant skills and experience
• Comprehensive benefits package
• Thom Browne Classic Uniform
• Diverse and inclusive working environment