Sales Associate (Multiple roles available)

Travel with the best:
Samsonite is the worldwide leader in superior travel bags, luggage and accessories combining notable style with the latest design technology and the utmost attention to quality and durability.

For more than 110 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfil the travel lifestyle needs of conscious movers everywhere. Our products are sold in over 100 countries across Asia, Europe, North America and Latin America through our websites, retail stores, and a variety of retail partners.

Be part of the journey:

We're excited to be opening a new store in the Domestic Terminal at Melbourne Airport and are looking for 2 x Part-Time Retail Sales Assistants and 2 x Casual Retail Sales Assistants to join our team. If you're interested in joining us, please indicate whether you're applying for a Part-Time or Casual position in your application.

If you love delivering exceptional customer service, thrive in a fast-paced environment, and have a passion for travel and premium retail brands, we'd love to hear from you.

About the Role

As a Retail Sales Assistant, you'll play an important role in creating a positive shopping experience for travellers. You'll assist customers in finding the right luggage, backpacks and travel accessories while maintaining high visual merchandising and store presentation standards.

Typical duties include:

• Greet and assist customers in a friendly and professional manner.
• Provide product demonstrations and educate customers on features and benefits.
• Actively listen to customer needs and recommend appropriate products/services.
• Process sales transactions accurately and efficiently.
• Build and maintain relationships with customers to foster loyalty and repeat business.
• Meet and exceed sales targets and performance metrics.
• Stay informed about product knowledge, promotions, and company policies.
• Collaborate with team members to achieve team goals and objectives.

The successful candidate will ideally have:

• The ability to communicate closely with managers and safely move/handle stock.
• Flexible working hours. Must be willing to work weekends and some weekday availabilities.
• You must have the ability to obtain an ASIC pass which includes background checks.
• Experience within retail.
• A desire to achieve sales targets.
• You should enjoy customer service as much as making sales.
• The ability to communicate closely with managers.
• Must be willing to work weekends.

Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees; recognising performance and creating a supportive working environment. You'll also get -

  • Access to our Employee Assistance Program (EAP) – our team’s health & wellbeing is important to us!
  • Incredible discounts on our products.
  • Generous leave loading on annual leave. Flexible working hours and work environment.

• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.

• Socially responsible. We want to minimise our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

Equal opportunity employer:

We are an equal opportunity employer and welcome applications from all qualified candidates without consideration of age, race, religion, gender, sexual orientation, disability, marital status or family situation. We actively cultivate a diverse workforce and promote inclusion in our workplaces. We hire based on merit and believe in selecting the best candidate for the job. People from all backgrounds, including those with special needs, are encouraged to apply.

Samsonite promotes a strong culture based on values and all team members are expected to behave in accordance with these values:

• Teamwork
• Trust
• Excellence &
• Dignity

We expect you will be a capable person but there is no substitute for a positive attitude.

If this opportunity sounds like the right fit for you, please submit your resume along with a cover letter outlining why you should be considered for the role and whether you are applying for a Part-Time or Casual Retail Sales Assistant position.