Sales Associate - SM Batangas

ROLE PURPOSE

To deliver an exceptional in-store customer experience while supporting sales through knowledgeable product guidance, attentive service, and efficient execution of store standards.

KEY ACCOUNTABILITIES

STORE OPERATIONS

• Follow and consistently comply with company policies, procedures, and store standards.

• Maintain product availability by replenishing stocks on display and coordinating stock concerns when needed.

• Arrange merchandise neatly and maintain a clean, organized, and customer-ready selling area.

• Guide customers to the appropriate payment counter and assist with the next steps of their purchase.

CUSTOMER EXPERIENCE & SALES

• Welcome and acknowledge customers promptly, warmly, and professionally.

• Understand customer needs and assist in selecting products based on style, color, size, function, and preference.

• Provide accurate and helpful product information to support confident purchase decisions.

• Build positive customer relationships through courteous, attentive, and efficient service.

• Handle customer concerns and complaints with patience, empathy, and a solution-focused approach.

• Support sales goals by identifying opportunities to recommend suitable products and encourage additional purchases.

TEAMWORK & SERVICE STANDARDS

• Work collaboratively with store colleagues to maintain smooth daily operations and a positive shopping experience.

• Demonstrate professionalism, reliability, and a customer-first mindset in all interactions.

• Represent the OUR HOME brand positively through appearance, behavior, communication, and service.

SKILLS & COMPETENCIES

• Communication: Clear, confident, and courteous communication with customers and team members.

• Customer Service: Strong service orientation with the ability to listen, understand, and respond to customer needs.

• Product & Selling: Willingness to learn products and translate product knowledge into helpful recommendations.

• Digital / MS Applications: Basic working knowledge of Microsoft applications and digital tools used in store operations.

• Teamwork & Reliability: Able to work cooperatively, follow standards, and take ownership of assigned responsibilities.

JOB QUALIFICATIONS

• Atleast Senior HS graduate
• Preferably with sales, inventory management and customer service experience
• Fresh college graduates are welcome to apply
• Must have good communication skills and pleasing personality