Sales Associate 銷售顧問 (SOGO)

The Sales Associate is responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales.  He/ she should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills.

KEY RESPONSIBILITIES

• Represent the Brand – As an ambassador of Tory Burch and maintain store presentation standards
• Create the Customer Experience – Deliver extraordinary customer experience and build our brand one customer at a time
• Be Team Player – Demonstrate a strong sense of selling skills and sense of product knowledge, contribute to a positive atmosphere that is fun, professional, productive and team oriented.  Strong partnership and communication with teammates.
• Drive the Business & Deliver Results – Proactively achieve and maximize sales, build and maintain new and existing customer relationships
• Operational Excellence – Adhere to all sales and operational policies and procedures, inventory management and provide assistance when necessary with operational and back of house activities

EDUCATION, PRIOR EXPERIENCE AND SKILLS NEEDED

• F.5 or above
• For SA: 2+ years’ experience as a SA in a luxury fashion retail operation
• Strong personal selling and customer relations experience
• Sales driven and goals oriented
• Polished and professional
• Good verbal and written communication skills: English, Cantonese and Putonghua
• Ability to work in a fast paced and dynamic environment
• Ability to prioritize and excellent follow-up skills