Sales Associate / Supervisor

About the role

Polette is looking for enthusiastic retail professionals to join our growing team in Central and Wan Chai. We are seeking fashion-driven Sales Associates to join our team, people with more experience may be considered for the Supervisor role. We welcome Hong Kong-based candidates of diverse backgrounds who are fluent in English, or even Cantonese and/or Mandarin. If you are passionate about exceptional customer service and want to be part of a brand revolutionising the optical industry, we want to hear from you.

What you'll be doing

• Deliver exceptional customer service, process sales accurately, and collaborate with the team to achieve store targets.
• Participate in product training and sales initiatives.
• Lead, train, and motivate the team members to meet monthly goals.
• Oversee daily operations, visual merchandising, and inventory management to ensure a seamless customer experience.
• Foster a positive team culture, act as the main contact for the back office, and handle escalated issues.

What we're looking for

• A person with a positive, energetic, and friendly attitude.
• Strong communication and interpersonal skills with a genuine passion for providing exceptional customer service.
• Ability to work well in a team and contribute to a positive and collaborative work environment.
• Previous experience in a supervisory or team lead position within a retail environment is required for a Sales Supervisor.
• Previous experience in a retail or customer service role, preferably in the fashion or eyewear industry, is a plus. Fresh graduates are welcome to apply.
• Good command of English, Cantonese, and Mandarin

What we offer

• Convenient working location: Central and Wanchai
• Friendly, dynamic, and international team members
• Medical and dental insurance (Full-time contract)
• Development opportunities within the company

About us

Polette Group develops direct-to-consumer brands including polette and BLACKSHEEP, focused on design-driven products and innovative distribution models. Our teams operate in a fast-moving environment where creativity and execution go hand in hand.