Sales Associate - Zara

Role Purpose:

The Sales Associate is responsible for serving customers on the shop floor and answering their needs in

a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales

results.

Key Responsibilities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities
• Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards
• Handle cash register and transactions with the customers in an effective and accurate manner as required.
• Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations

Qualifications:

• High School Degree
• Fluency in English
• Proficiency in MS office