Sales Associate/Customer Service

Job highlights

Qualifications

• The ideal candidate has at least 1 year of previous customer service/retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance
• Candidates must be a fast learner who make an effort to learn all aspects of the business in the shortest possible time
• Prompt, reliable, and responsible
• Strong computer skills, including user of Internet, Point of Sale, Microsoft Office, Adobe Acrobat and ability to quickly learn The UPS Store application
• Previous experience in customer service, sales, or other related fields
• Neat, clean, and professional appearance
• Able to cross sell and up sell products and services
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Able to lift 40+ pounds

Responsibilities

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Will open and/or close the store and perform end-of-day duties
• Takes action to learn products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Frequently multi-tasks while maintaining extreme attention to detail
• Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
• Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
• Performs other duties as assigned

Benefits

• Excellent Advancement Opportunities
• Performance Bonus
• Major Holidays Off
• Employee Discounts
• Direct Deposit
• Paid Training
• Uniforms Provided
• Previous The UPS Store experience not required and the right candidates will be trained with entry level positions starting at $14.00 per hour depending on relevant experience, however, candidates with prior experience in a The UPS Store retail packaging/shipping center, print shop, FedEx Office, Staples, OfficeMax or Office Depot Print Center are HIGHLY encouraged to apply - starting compensation will be adjusted based on related experience and work history
• Bonus and incentives available for ALL staff levels immediately upon hire

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Paid time off

Work Location: In person