Sales Associate/Front Desk Coordinator

BOSTON MEDICAL WEIGHTLOSS AND WELLNESS

Sales Associate / Front Desk Coordinator- Full-time and Part-time

Position Overview

Boston Medical Weightloss and Wellness is seeking an energetic, polished, highly motivated Sales Associate / Front Desk Coordinator to serve as the first and last impression of our clinic.

This position combines exceptional customer service with a strong sales focus. The ideal candidate is confident speaking with prospective patients, comfortable discussing services and memberships, highly organized, and motivated by achieving goals.

This is not simply a receptionist position. We are looking for someone who can create an exceptional patient experience while actively helping grow the clinic.

Key Responsibilities

Patient Experience & Front Desk

• Welcome every patient warmly and professionally
• Provide a polished, concierge-level patient experience
• Manage patient check-in and check-out
• Answer incoming telephone calls, texts, and patient inquiries
• Schedule and confirm appointments
• Maintain an organized and professional reception area
• Assist patients with forms and administrative needs
• Collect payments and accurately process transactions
• Maintain patient confidentiality and follow HIPAA requirements

Sales & Lead Conversion

• Respond quickly and professionally to new patient inquiries
• Educate prospective patients on available services and programs within the scope of the role
• Convert telephone, website, social media, and walk-in inquiries into scheduled consultations
• Follow up consistently with prospective patients who have not yet booked
• Present clinic memberships, packages, and promotions
• Assist patients in selecting appropriate non-clinical membership and package options
• Rebook patients before they leave the clinic
• Follow up with inactive and past patients to encourage appropriate re-engagement
• Meet established individual and clinic sales goals

Membership & Patient Retention

• Explain membership benefits, pricing, and program options clearly
• Assist with new membership enrollment
• Monitor upcoming membership renewals
• Help reduce cancellations and improve patient retention
• Identify opportunities to introduce patients to additional clinic services without using high-pressure sales tactics
• Build long-term relationships with patients

Services

The Sales Associate / Front Desk Coordinator will become knowledgeable about the clinic's service offerings, including:

• Medical weight loss- GLP-1’s.
• IV therapy
• Peptide therapy
• Hormone optimization / HRT / TRT
• Neurotoxins
• Dermal fillers
• Red light therapy for Skin Tightening and/or Body Contouring/Fat Reduction
• Body composition analysis
• Memberships, packages, and pricing.
• Supplements and approved retail products
• Vitamin Booster Injections

Clinical recommendations, diagnoses, prescribing, and medical advice remain the responsibility of licensed clinical providers.

Administrative Responsibilities

• Maintain accurate appointment schedules
• Verify patient information
• Maintain accurate CRM and patient communication records
• Track leads and follow-up activity
• Assist with daily sales reporting
• Process payments and membership transactions
• Assist with inventory and retail product organization
• Support clinic opening and closing procedures
• Communicate closely with the Clinic Manager, providers, nurses, and medical assistants

Key Performance Indicators

Performance could be evaluated using measurable goals such as:

• New lead response time
• Lead-to-consultation booking rate
• Consultation show rate
• Membership enrollments
• Package sales
• Rebooking percentage
• Patient retention
• Retail sales
• Patient reviews and satisfaction
• Accuracy of scheduling and payment processing

Qualifications

Preferred Candidate:

• 1–3+ years of experience in customer service, sales, hospitality, fitness, medical aesthetics, wellness, or a medical office
• Strong sales and relationship-building ability
• Excellent telephone and communication skills
• Professional, polished appearance and demeanor
• Comfortable discussing pricing, memberships, and packages
• Highly organized with strong attention to detail
• Comfortable working toward measurable sales goals
• Ability to multitask in a fast-paced environment
• Reliable, positive, and team-oriented

Experience in a medical weight loss clinic, med spa, aesthetics practice, fitness studio, luxury hospitality environment, or membership-based business is highly desirable.

Ideal Personality

We are looking for someone who is:

Warm Confident Competitive Polished Organized Personable Reliable Sales-Minded

The ideal candidate genuinely enjoys helping people but also understands that following up, asking for the appointment, presenting memberships, and closing appropriate sales are important parts of the position.

Compensation

Competitive Hourly Base Pay + Performance Incentives

.Bonus opportunities may be tied to:

• Lead conversion
• Membership growth
• Package sales
• Rebooking
• Patient retention
• Retail performance
• Overall clinic revenue goals
• Patient experience standards

Specific incentive structures will be established by management and reviewed for compliance with applicable healthcare and employment requirements.

Schedule

Full-time and/or part-time opportunities are available.

To be discussed/worked out.

Growth Opportunity

Exceptional performers will have the opportunity to take on additional responsibility and advance into positions such as:

Senior Patient Coordinator → Sales Lead → Assistant Clinic Manager → Clinic Manager

Our Standard

Every person who contacts Boston Medical Weightloss and Wellness should feel that they have reached a professional, premium medical wellness practice that genuinely cares about their goals.

The Sales Associate / Front Desk Coordinator plays a critical role in creating that experience.

Welcome Them. Educate Them. Convert Them. Retain Them.

Please contact Peter DeLuca 617 842 6178 or [email protected]

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Do you have experience with selling Memberships and/or Packages?

Work Location: In person