Sales Associates - Chadstone

SALES ASSOCIATE — POP MART

Global Pop-Culture | Start October

Multiple Positions Available: Casual, Part-Time, Full-Time

🌟 Be Part of Our Exciting New Chadstone Store Opening

A new chapter for POP MART is coming to Chadstone.

In late November, we're relocating into an incredible new flagship-style store within Chadstone Shopping Centre, creating a larger, more immersive retail experience for our customers and collectors.

This is a unique opportunity to join the team during an exciting period of growth, help launch one of POP MART Australia's most significant stores, and be part of building something truly special from day one.

Whether you're passionate about customer service, collectibles, pop culture, or simply want to work in one of Melbourne's most exciting retail environments, we'd love to hear from you.

Why You'll Love Working at POP MART

• Join the team opening our exciting new flagship-style Chadstone store
• Work with products customers genuinely love - collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post-probation)
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You'll Do

Deliver Great Customer Experiences

• Engage customers confidently and provide friendly, energetic service
• Share product knowledge and introduce new collections
• Support sales through upselling and cross-selling opportunities

Maintain Store Standards

• Replenish stock and maintain visual merchandising standards
• Support deliveries, stock counts and inventory accuracy
• Keep the store clean, organised and customer-ready

Support Daily Store Operations

• Process transactions accurately through POS systems
• Follow store procedures and loss prevention standards
• Support product launches and peak trading periods

Our Ideal Candidate

• Customer-focused, energetic and approachable
• Passionate about pop culture, collectibles or fandom-led brands
• Genuinely interested in POP MART products and character IPs
• Thrives in fast-paced retail environments
• Takes initiative and maintains high standards
• Reliable, positive and a great team player
• Excited to be part of our new Chadstone store opening

Full-Time Availability Requirements

• This is a permanent full-time position averaging 38 hours per week.
• Flexible availability across all 7 days is required.
• Typical rosters include weekends, late-night trading and public holidays.
• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
• As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events.
• Availability throughout our peak trading season (November to January) is essential.

Part-Time/Casual Availability Requirements

• This is a permanent part-time position.
• Availability to work 3–4 days per week is required.
• Applicants must be available to work at least one weekend day and one late-night trading shift each week.
• Rosters are planned in advance to support consistency and work-life balance.
• Flexibility to support business needs, peak trading periods and major product launches is expected.
• Availability throughout peak trading periods, including November to January, is essential
• Highpoint store requirements: Mondays, Thursdays and at least one weekend day

How to Apply

To apply, please submit:

• Your resume (including month/year dates)
• A short cover letter outlining:

👉 Why POP MART interests you

👉 Your favourite POP MART character or IP

👉 A time you delivered great customer service

Please note: Generic applications may not be considered.

Eligibility

• Full permanent working rights in Australia required
• Must be able to commit to availability requirements