Sales / Business Development - Managers / Executives and Customer Service

We are seeking talented Sales / Business Development Manager / Executive and Customer Service to join our team.

Sales / Business Development Manager / Executive

Role and Responsibilities:

• Identify and pursue new business opportunities, cultivating relationships with potential clients and key decision-makers.
• Develop and implement strategic sales plans to achieve company objectives.
• Conduct market research and analysis to stay abreast of industry trends, competitor activities, and customer needs.
• Collaborate with cross-functional teams to develop tailored solutions, ensuring customer requirements are met and exceeded.
• Prepare and deliver persuasive sales presentations, proposals, and negotiations to secure new business and maintain client relationships.
• Provide regular sales reports and forecasts to senior management, highlighting key performance indicators and recommending strategies for growth.

Requirements:

• Proven track record of success in sales, preferably within the airfreight forwarding or logistics industry.
• Excellent communication, presentation, and negotiation skills.
• Self-motivated and target-oriented, with the ability to work independently and as part of a team.
• With e-commerce experience will be an advantage
• Proficient in English & Putonghua.

Customer Service

Role and Responsibilities:

• Follow-up on routing orders and bookings from clients.
• Maintain close communication and co-ordinate with internal teams and overseas office, agents to ensure efficient and timely shipment handling.
• Monitor service levels and implement improvements to enhance customer satisfaction.
• Handle and resolve customer inquiries, complaints, and issues promptly and professionally.
• Prepare tailored customer reports.

Requirements:

• Relevant experience in freight forwarding / logistics industry.
• Proficient in Microsoft Excel.
• Good cmmunication skills and Customer-oriented.
• With the ability to work independently.
• Proactive and willing to be a team player.
• Good command of English & Putonghua.

Interested parties, please submit your resume with a cover letter detailing your relevant experience to: [email protected]