Sales

Golden State Lumber is a family-owned company that has been in business since 1954. It is a company that recognizes that people are its most valuable resource and is looking for someone who will fit into the culture and strive to achieve the company’s goals.  Golden State Lumber has been voted among the Best Places to Work in the San Francisco Times for multiple years.  Be a part of our team that is passionately driven, flexible and genuinely curious.

We are looking for a full-time Lumber Sales representative.

Essential Functions

• Promote and sell Company products to customers, in 
  compliance with all company pricing policies and instructions, to achieve maximum 
  sales and gross margin rate.
• Handle customer complaints promptly and effectively and report potential claims.
• Keep management informed of local competition and market conditions.
• Recommend new items for stock.
• Carry out sales and merchandising programs as directed.
• Learn about customer needs and "upsell" Company products and services.
• Relay service needs of customer to appropriate Company personnel and follow-up on 
  customer requests.
• Recommend changes to the customer as relates to standardization of products.
• Participate in training sessions, trade shows and sales meetings as requested. Assist in 
  training of new Sales Representatives as directed.
• Respond to customer requests, explain merchandise features.
• Provides samples, brochures and other point-of-sale information to customers.
• Accurately completes all paperwork for sales, special orders and requests.
• Rings up sales on cash register.
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
• Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
• Greets and interacts with customers.
• Collects payment using the store point of sale system.

Knowledge, Skill, and Experience

• Minimum Education (or substitute experience required):
• High school graduate or equivalent.
• At least three years of related experience required.
• On-the-job training provided.

Minimum experience required:

• Two to four years' industry-specific experience.
• One to two years of related experience and/or training; or equivalent combination of education and experience.
• Skills required:
• Broad knowledge of product line; proven ability to work 
  independently to achieve goals; negotiating skills along with ability to sell and be 
  persuasive; broad knowledge of business administration, sales and marketing; 
  professional appearance and demeanor.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of building materials products.
• Ability to operate computer equipment and applicable programs is required.
• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the merchandise sold.
• Ability to anticipate customers’ needs.
• Ability to recommend merchandise to customers.
• Ability to operate or to quickly learn the store’s point-of-sale system.