Sales Co-ordinator

As Sales Co-ordinator (E-commerce)

1. Responsible for assist managing and optimizing online sales platforms

2. Ensuring a pleasant and engaging shopping experience for online purchase customers (e.g Lazada, Shopee, Tik Tok and others)

3. Product listing update: Collaborate with the marketing team to create compelling product descriptions, visuals, prices and promotional content that aligns with b rand guidelines.

4. Coordinate with store department such as logistics and customer service to ensure order fulfillment process and address any cross-functional challenges such as product packaging, product picking and info labelling.

• Ensure deliveries to customers are prompt and correct
• provide after-sales service to all existing customers
• Handle all complaints and to ensure that complaints are effectively resolved and feedback to the customers concerned
• Ensure collection of payment due to existing customers