Sales Co-ordinator

Sales Co-ordinator

Role Purpose

As a valued member of our enthusiastic and dynamic Sales Team, this role will play an important part in supporting our Landscapes, Dashing and Lime divisions to deliver an excellent customer experience.

The role will provide day-to-day support to the Landscapes and Dashing teams, while also assisting the Lime division by managing enquiries and ensuring they are promptly logged and passed to the relevant Area Sales Manager. Working closely with the K Rend business and Area Sales Manager, the role will also support stock management and collaborate with the wider Sales Team to engage with both new and existing customers.

A key part of the role will be maintaining accurate customer information, leads and opportunities within the CRM system, while ensuring order entry standards are consistently maintained. The role will also involve welcoming and hosting customers, arranging hospitality when required, and keeping records organised so information can be accessed quickly and accurately.

The role will involve responding to and following up on general enquiries, keeping customer information up to date and working collaboratively with colleagues across the business to ensure clear communication and a professional, friendly experience for every customer.

Knowledge, Skills, Qualifications and Experience Required.

Essential

• GCSEs (or equivalent) in English and Maths at Grade C or above.
• At least one year’s experience in a varied administrative support or reception role.
• Experience of working with high-volume, accurate data entry.
• Experience of providing advice and support to colleagues and customers.
• Experience of handling confidential and sensitive information appropriately.
• Strong planning, organisational and time management skills.
• A professional and customer-focused approach.
• Meet the requirements of the Company Competency Matrix.
• Proficient in Microsoft Office, including Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Strong customer focus with a commitment to delivering a positive customer experience.
• Ability to work effectively under pressure and meet tight deadlines.
• Well organised, self-motivated and able to manage competing priorities.
• Ability to work independently and use initiative.
• Ability to build positive working relationships with colleagues, customers and other stakeholders.

Desirable

• Experience using Salesforce or a similar CRM system.
• Knowledge or experience of the Landscapes and Dashing divisions.
• Experience within the construction, building materials or merchant distribution industry.
• More than one year’s experience in a varied administrative support or reception role.

Job Reference: IRL00007