Sales Co-ordinator

Job Summary

We are looking for a proactive and organized Sales Coordinator to support our sales team in managing customer inquiries, quotations, orders, documentation, and coordination between customers and internal departments. The ideal candidate should have good communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities

• Coordinate with the Sales Team, customers, dealers, and internal departments for smooth order processing.
• Handle customer inquiries through phone, email, WhatsApp, and other communication channels.
• Prepare and share quotations, proposals, order confirmations, and other sales-related documents.
• Follow up with customers regarding quotations, orders, payments, dispatches, and deliveries.
• Maintain accurate records of customer information, leads, quotations, and sales orders.
• Coordinate with Production, Estimation, Store, Dispatch, Accounts, and Installation teams.
• Track the status of orders and provide timely updates to the sales team and customers.
• Assist Sales Managers and Sales Executives with daily administrative and coordination activities.
• Prepare daily, weekly, and monthly sales reports as required.
• Maintain proper documentation of sales transactions and customer communications.
• Follow up on pending quotations and prospective leads.
• Coordinate customer meetings, site visits, and sales appointments when required.
• Support the sales team in achieving sales targets through effective follow-up and coordination.
• Handle customer complaints and coordinate with concerned departments for resolution.
• Ensure timely updating of CRM/HRMS/ERP or other company systems, as applicable.
• Perform other sales coordination and administrative duties assigned by management.

Required Skills

• Excellent verbal and written communication skills.
• Good follow-up and coordination skills.
• Strong organizational and time-management abilities.
• Basic knowledge of MS Excel, Word, and email communication.
• Ability to maintain sales records and prepare reports.
• Customer-oriented approach with professional behavior.
• Ability to work independently as well as with a team.
• Good attention to detail and accuracy.
• Ability to handle multiple tasks and meet deadlines.

Educational Qualification

Graduate in any discipline
Candidates with a background in Business Administration, Commerce, Marketing, or related fields will be preferred.

Experience

1–3 years of experience in Sales Coordination, Sales Support, Customer Coordination, Inside Sales, or a related role will be preferred.

Freshers with good communication and coordination skills may also be considered.

Preferred Industry Experience

Experience in uPVC Doors & Windows, Building Materials, Construction, Aluminium, Facade, Interior, or related industries will be an added advantage.

Key Performance Areas (KPIs)

• Timely quotation preparation and follow-up.
• Lead and customer follow-up.
• Order processing accuracy.
• Sales team coordination.
• Customer response and service.
• Timely reporting and documentation.
• Conversion and closure support.
• Reduction of pending quotations/orders.

Personal Attributes

• Positive and professional attitude.
• Responsible and dependable.
• Good interpersonal skills.
• Proactive approach.
• Strong follow-up ability.
• Customer-focused mindset.
• Willingness to learn and take responsibility.

Pay: ₹11,554.01 - ₹31,376.70 per month

Benefits:

• Flexible schedule
• Paid sick time
• Provident Fund

Work Location: In person