Sales Co-worker

Who you are

• You are passionate about people, business, IKEA's purpose, and home furnishing.
• You are customer-focused, business-minded, and results-driven.
• You have experience in active selling and understanding customer needs.
• You are confident and proactive when approaching and engaging with customers.
• You are enthusiastic, collaborative, flexible, and open to change.
• You take initiative, pay attention to detail, and manage your time and priorities effectively.
• You are comfortable working in a fast-paced environment and managing multiple tasks.
• You have a proven ability to exceed customer expectations and drive sales.
• You understand basic range presentation, sales space management, and customer-focused merchandising.
• You are computer literate and comfortable using digital tools.

Your responsibilities

• Actively approach and support customers by understanding their needs and offering the best home furnishing solutions to exceed their expectations.
• Create an enjoyable, convenient, and successful shopping experience that leads to satisfied customers and increased sales.
• Maximise sales and profitability in your area of responsibility by focusing on top sellers, prioritised products, and local customer needs.
• Ensure your sales area is clean, tidy, fully stocked, correctly priced, and always aligned with IKEA merchandising standards.
• Use IKEA sales tools, systems, and different sales and communication channels effectively to support customers in their buying journey.
• Actively offer IKEA services to help customers make informed choices and enhance their overall shopping experience.
• Support and implement commercial activities and sales priorities within your department and across the store.
• Analyse and adjust sales space and product capacity to secure high stock availability.
• Share your knowledge and passion for IKEA products with customers and co-workers.
• Contribute to IKEA's sustainability goals by understanding and living our social and environmental commitments.

Together as a team

We are the ones meeting our customers in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept, a concept that helps millions of customers create a better everyday life!

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