sales Coach

Job Summary

External Opportunity -  Foundever is recruiting one (01) Sales Coach on behalf of a telephone operator in Casablanca/CNP.

Main mission:

The Sales Coach's mission is to  boost the sales performance of the teams , by motivating the sales force, implementing motivational actions and monitoring results in order to achieve sales objectives.

Activities and responsibilities:

Sales team motivation:

To lead the teams of sales advisors on a daily basis

Implement sales challenges (individual and team-based)

Motivating and uniting teams around sales objectives

Create a positive business dynamic on set

Performance monitoring:

Monitor business indicators by activity.

Analyze individual and collective results

Propose corrective actions to improve performance

Participate in sales briefings and debriefings

Support and skills development:

Providing support to customer advisors in the field (listening, coaching, double listening)

Identify sales training needs

Contribute to the improvement of sales pitches and scripts

Sharing good business practices

Implementation of commercial actions:

Deploy commercial operations (offers, promotions, call campaigns)

Ensure that the teams have a clear understanding of the offers

Ensure compliance with procedures and sales pitch

Communication and coordination:

To bridge the gap between sales management, supervisors, and teams

Gathering field information (obstacles, opportunities, customer feedback)

Participate in the continuous improvement of business processes

Main responsibilities

Required skills:

Bac+2 to Bac+5 in business, management, communication, human resources or a similar field.

Minimum 2-3 years experience in a commercial environment , ideally in a contact center / customer relations / telesales.

Prior experience in  coaching, training, mentoring or team leadership  is highly desirable.

Expertise:

Remote sales techniques

Motivating and leading sales teams

Analysis of Key Performance Indicators (KPIs)

Proficiency in tools (CRM, reporting tools)

Good command of Microsoft Office.

 Interpersonal skills:

Leadership and interpersonal skills

Pedagogy and coaching skills

Dynamism, responsiveness and team spirit

Ability to work under pressure and with quantifiable objectives