Sales / Concierge Manager

Overview

Kohmsa, a short term property management company, owned and operated by Palm House Hospitality, is seeking a motivated, hospitality-focused professional to join our team as a part-time Concierge / Sales Manager. This position combines personalized guest services, sales development, and hospitality coordination to create exceptional experiences while supporting business growth.

The ideal candidate is personable, highly organized, and proactive, with a natural ability to build relationships, anticipate guest needs, and identify sales opportunities. This role requires strong communication skills, independent problem-solving, and flexibility to work remotely and travel to properties as needed.

Vibe

Palm House Hospitality is a fast-growing Bay Area hospitality group with four restaurants and bars owned and operated in San Francisco and a resort in Sonoma County.

We are committed to growing our team with the brightest and most talented people who share our vision and culture. Our mission is to create better lives through better leisure.

We believe in extending our mission beyond our core businesses through community involvement, meaningful partnerships, and memorable hospitality experiences.

Key ResponsibilitiesSales & Business Development

• Identify and pursue opportunities to add new homes to the portfolio.
• Respond to incoming sales inquiries and assist with proposals, reservations, and client follow-up.
• Promote hospitality services, properties, and curated guest experiences.
• Develop relationships with prospective clients, local businesses, and community partners.
• Support sales initiatives, promotional opportunities, and revenue-generating activities.
• Maintain organized records of leads, inquiries, bookings, and client communications.

Concierge & Guest Experience

• Provide personalized concierge services to guests and clients, ensuring exceptional hospitality experiences.
• Coordinate reservations, itineraries, special requests, and customized experiences.
• Build and maintain positive relationships with guests, clients, and hospitality partners.
• Anticipate guest needs and respond promptly and professionally to inquiries and requests.
• Assist with planning and coordinating special events, wellness experiences, and food and beverage offerings.
• Ensure consistent service standards and guest satisfaction throughout each experience.

Property Operations & Administrative Support

• Assist with short-term rental reservations, guest communications, and property coordination.
• Coordinate with cleaning teams, maintenance personnel, and outside vendors as needed.
• Support property inspections and communicate maintenance or operational concerns.
• Assist with administrative tasks, reporting, and special projects.
• Collaborate with internal teams to ensure smooth operations and consistent guest experiences.

Social Media & Marketing Support

• Assist with creating and coordinating social media content that highlights properties, services, and guest experiences.
• Capture and organize photos, videos, and promotional materials.
• Support marketing campaigns and initiatives designed to increase engagement and bookings.
• Help maintain consistent brand messaging across social media platforms.

Qualifications

• 1–2 years of experience in hospitality, concierge services, sales, event coordination, or a related field preferred.
• College degree preferred.
• Passion for hospitality, relationship-building, and creating memorable experiences.
• Exceptional communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Sales-oriented mindset with confidence in developing client relationships.
• Proficiency in Microsoft Office and Google Workspace.
• Familiarity with reservation systems, CRM platforms, and social media preferred.
• Strong problem-solving skills and ability to respond to changing priorities.
• High level of professionalism, discretion, and confidentiality.
• Flexibility to work a part-time schedule, including occasional on-site visits and events as needed.

Ideal Candidate

You are a natural people person who genuinely enjoys connecting with others and creating memorable experiences. You understand that exceptional hospitality is about anticipating needs, paying attention to details, and making every guest feel valued.

You are comfortable balancing sales opportunities with concierge responsibilities, take initiative without constant direction, and thrive in a collaborative, fast-paced hospitality environment.

Pay: $25.00 - $35.00 per hour

Expected hours: 30.0 per week

Work Location: Hybrid remote in Santa Rosa, CA 95407