Sales Consultant

JD - Sales Manager

Customer Handling & Consultation

Greet and engage walk-in and digital customers

Understand customer needs, budget, and preferences

Provide a premium MG Select experience

Build rapport and trust with customers

Lead Management & Follow-ups

Handle leads from:

• Walk-ins

• Online inquiries

• Marketing campaigns

• Ensure timely follow-ups via calls, WhatsApp, and email

• Update CRM with accurate customer data

Product Presentation & Test Drive

Explain features, variants, and pricing of MG vehicles

Highlight USPs (ADAS, EV technology, connected features)

Arrange and assist in test drives

Ensure excellent product demonstration

Sales Conversion & Target Achievement

Convert inquiries into bookings and sales

Achieve monthly and quarterly sales targets

Upsell accessories, extended warranty, and finance options

Assist customers with:

• Booking forms
• Finance/loan processing
• Insurance coordination

Ensure all documentation is complete and accurate

Delivery Coordination & Handover Support

• Coordinate with delivery team for timely vehicle handover
• Participate in delivery ceremony
• Ensure customer satisfaction at delivery stage

CRM & Reporting

Maintain accurate records of:

• Leads
• Test drives
• Sales conversions

Share daily/weekly reports with management

Customer Relationship & Retention

Follow up post-sale for feedback

Handle basic customer queries

Generate referrals and repeat business