Sales Consultant

Job Advert Summary

Hello… an exciting new opportunity has become available in our Hollard Travel Division. We are looking to recruit a Sales Consultant.

Job Purpose:

• The Sales Consultant is responsible for driving sales growth and strengthening Hollard Travel’s presence in the market by promoting travel insurance products to travel agencies and business partners.
• The role focuses on developing and maintaining strong partner relationships, identifying new business opportunities, delivering product training, supporting partner onboarding, and ensuring exceptional service across the Travel portfolio.

Why this role matters:

• This role is critical to the success of Hollard Travel as it directly influences revenue growth, partner engagement, customer satisfaction, and market expansion.
• By acting as the key link between Hollard Travel and travel agency partners, the Sales Consultant helps ensure partners are well-equipped to sell Hollard products, deliver great customer experiences, and contribute to sustainable business growth.
• The role also provides valuable market intelligence and competitor insights that support informed business decisions.

Key Performance Areas:

Sales & Business Development

• Promote Hollard Travel products to travel agents and business partners.
• Conduct regular face-to-face visits with travel agencies.
• Identify opportunities to grow sales within existing and new partner accounts.
• Deliver product presentations and training sessions to travel consultants.
• Support the onboarding of new travel agency partners.

Relationship Management

• Build and maintain strong relationships with travel agents and key stakeholders.
• Serve as a trusted first point of contact for partner queries.
• Ensure travel agencies understand Hollard Travel products, systems and processes.
• Conduct regular account reviews and provide feedback to management.

Product & Marketing Support

• Ensure travel agencies have access to current marketing and promotional material.
• Assist agencies with system access, login queries and process-related questions.
• Promote new products, initiatives and campaigns.
• Gather market feedback and competitor insights.

Customer Service

• Respond professionally and promptly to partner queries.
• Escalate technical, underwriting, claims or complaint-related matters to the appropriate teams.
• Support travel agents in delivering excellent service to their customers.

Reporting & Administration

• Maintain accurate records of visits, training sessions and sales activity.
• Prepare basic monthly sales and activity reports.
• Track opportunities and follow-up actions within your portfolio.

Required Knowledge and Experience

• 2 years’ experience or more
• Experience within the travel, tourism, hospitality or insurance industries
• Sales or customer service experience (face to face)
• Experience delivering training or presentations
• Relevant qualification in Sales, Marketing, Tourism or Business
• Strong communication and presentation skills
• Relationship-building and networking ability
• Willingness to travel regularly

Educational Requirements

• Matric / Grade 12.
• Valid driver’s license and own reliable vehicle
• Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
• Postgraduate qualification in business, leadership, sales, insurance or related field.
• Continuous professional development in short-term insurance, leadership, broker management and financial acumen.