Sales Coordinator (B2B)

About the role

Maison 21G Paris is a creative luxury fragrance house specialising in personalised perfumes, bespoke scent creation and customised fragrance experiences for individuals, brands, hotels and corporate partners. From our Singapore headquarters, we support B2B clients and partners across Singapore, China, the Middle East, USA, Europe and other international markets. We are looking for an organised and proactive B2B Sales Coordinator to support the day-to-day administration and coordination of our growing international B2B business. Your responsibility is to ensure that enquiries, client requests, samples, quotations, orders, events and workshops are properly coordinated and followed through on time.

Key responsibilities

• Manage and track incoming B2B enquiries across different markets
• Respond to and follow up with potential and existing customers through email, telephone and messaging
• Gather the necessary information from customers and coordinate requirements with the relevant B2B manager or internal team
• Ensure enquiries and outstanding customer requests are followed up promptly
• Maintain accurate customer, lead and project information in the CRM system
• Keep B2B contact databases and documentation organised and up to date
• Coordinate quotations, samples, artwork, customer approvals and order documentation
• Arrange sample preparation and dispatch and ensure samples are sent within agreed timelines
• Coordinate confirmed orders with Production, Operations, Procurement and Logistics teams
• Monitor project and order timelines from confirmation through production and delivery

About you

• Minimum 2 years of relevant working experience in sales administration, B2B coordination, customer service, order management, operations or a similar role

• Strong spoken and written English

• Comfortable communicating professionally with customers through email and telephone

• Strong administrative and organisational skills with excellent attention to detail

• Able to manage multiple projects, orders and deadlines simultaneously

• Proactive about following up and comfortable chasing outstanding information, approvals and actions

• Able to coordinate effectively across different internal departments

• Comfortable assisting with events and workshops, including preparation and on-site support when required

• Comfortable working in a fast-moving SME environment where priorities may change quickly

About us

Maison 21G Paris is a creative luxury fragrance house specialising in personalised perfumes, bespoke scent creation and customised fragrance experiences for individuals, brands, hotels and corporate partners. From our Singapore headquarters, we support B2B clients and partners across Singapore, China, the Middle East, USA, Europe and other international markets.