Sales Coordinator

A Customer Service Coordinator maintains satisfaction by providing product, service, and account information and monitoring performance for product warranty, maintenance agreements, and /or purchase orders.

Duties & Responsibilities Consolidate all items to be repaired for easy scheduling and routing

Provide accurate quotation to external and internal client promptly

Ensure sales order and invoice are processed by CMG

Coordinate all documents and permit for onsite repair

Ensure all payment is collected after the repair or to be settled within 30 days

Provide schedule, route and instruction to the technician

Education Must be a graduate of 4 years of related course

Must have at least 1 years of work experience in the same capacity and /or in the same industry

Must have excellent communication and negotiation skills with a deep understanding of customer service and the ability to do multi-task and adapt a fast-paced environment.

Must have the following skills, abilities and attributes: good oral and written communication, organization; with high sense of confidentiality and anticipation, high level of trustworthiness and integrity, customer-service oriented, resourceful, creative and analytical.

Must be proficient in Microsoft Office and other Systems applications