Sales Coordinator

Duties:

• Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, coordinate with Logistics personnel to convey/update delivery or shipment information to the customers, and informing them of delays if any.
• Support Sales Team to attain sales target, communicating Sales Team on status of order and position of sales.
• Assist Snr Executive Sales & Marketing and team to prepare and issue customer quotation and Issue Proforma Invoice upon receiving customers PO or order confirmation.
• Follow up with customer for requesting their acknowledgement by signed back the proforma invoice.
• Follow up with customer (normally is oversea customer) for advance or deposit payment within required dateline, to inform superior if the customer did not pay the advance payment / deposit within the time frame.
• Process Sales Orders of Customers in a timely manner to the relevant involved department such as factory, purchasing, logistic and accounts.
• Coordinate with relevant departments on new customers registration and requirements.
• To issue samples request form upon receive instruction from Sales team and liaise with logistic & store for the sample arrangement and delivery.
• Developing and maintaining filing systems of all-important documents such as Customer purchase order, quotation, proforma Invoices and so forth
• Data entry, update customer database and sales record database; compile sales and revenue report and prepare monthly sales report.
• To follow up collection of down payment, partial payment and due debts from customers.
• Maintain and manage the company’s social media accounts, ensuring regular updates and engagement in line with brand guidelines
• To provide support to the Superior from time to time, including accompanying the Superior for outstation trips, customer visits, meetings, and other business-related activities as required.
• Shall take additional responsibilities as instructed by Superior.

Requirements:

• At least SPM/STPM/Diploma/Advance Diploma, Bachelor's Degree in business administration or relevant.
• Minimum 1-2 years relevant working experience.
• Preferably Non-Executives specializing in international sales/export sales or equivalent.
• proficient in MS office.
• Good command of English and Malay (spoken and written), Mandarin capability will be added advantage.
• Independent, self-motivated, pleasant personality and able to interact all level of people.
• Able to work in team, strong coordination skills, able to communicate and articulate to get things done.

Working conditions:

• Based in Setia Alam Office.
• Working Days: Monday to Friday
• Working hours: 9.00 a.m. to – 5.00 p.m. (flexibility to clock in/out within 30 minutes)
• Lunch time: 1 hour break between 12:00 p.m. to 2:00 p.m.