Sales Coordinator

Company Description Rivers Casino Portsmouth is Virginia’s premier gaming, dining, and entertainment destination, representing a $340 million local investment in the region. Located along Victory Boulevard in Portsmouth’s New Entertainment District, the property features a full-service casino, poker room, BetRivers Sportsbook, event and conference spaces, and multiple premier restaurants. It is Virginia’s first permanent casino and part of Rush Street Gaming, one of the fastest-growing casino and entertainment companies in the country. Rush Street Gaming operates successful casinos in Pennsylvania, Illinois, and New York, and its properties, including Rivers Casino Portsmouth, are consistently recognized by team members as “Best Places to Work” or “Top Workplaces.” Team members join a culture focused on hospitality, professional growth, and a high-energy guest experience.

Role Description The Sales and Catering Coordinator is a full-time, on-site role based in Portsmouth, VA, supporting sales and catering operations for events at Rivers Casino Portsmouth. This role coordinates event inquiries, prepares proposals and contracts, and assists with booking catering and group sales, ensuring accurate details are captured and communicated. The coordinator works closely with sales managers, catering teams, and operations staff to manage event timelines, room setups, menus, and guest requirements. Daily tasks include responding to customer and client communications, maintaining event records and sales reports, updating catering and booking systems, and supporting site visits and tastings. The role also involves collaborating with internal departments to ensure seamless execution of events, resolving issues quickly, and contributing to an exceptional guest experience.

Qualifications

• Strong Communication skills, including clear verbal, written, and interpersonal abilities.
• Customer Service skills focused on responsiveness, problem-solving, and guest satisfaction.
• Sales and Catering Sales skills for handling inquiries, converting leads, and supporting revenue goals.
• Catering skills related to menu coordination, event logistics, and collaboration with culinary and banquet teams.
• Organizational and time management skills to handle multiple events, deadlines, and priorities.
• Experience in hospitality, events, casino, or hotel environments is beneficial but not required.
• Proficiency with office software and event management or CRM systems is preferred but not required.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• High school diploma or equivalent required; additional education in hospitality, business, or a related field is a plus.

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