Sales Coordinator

Key Responsibilities

1. Sales Support

• Assist the sales team in sales documentation.
• Coordinate and process customer orders for safety boxes and related security products.
• Maintain accurate sales records and update customer information in the system.
• Follow up with customers on quotations and order confirmations.

2. Customer Coordination

• Act as the point of contact between customers and the sales team.
• Handle customer enquiries regarding product specifications, pricing, and delivery timelines.
• Provide timely responses to customer requests and ensure high service standards.

3. Order Processing & Documentation

• Prepare and process sales orders, invoices, delivery orders, and related documents.
• Coordinate with warehouse and logistics teams to ensure timely product delivery.
• Ensure all documentation is properly filed and recorded.

4. Sales Administration

• Support sales reporting and prepare periodic sales reports for management.
• Monitor order status and update sales team on progress.
• Assist in maintaining product price lists, catalogues, and marketing materials.

5. Coordination with Internal Teams

• Work closely with production, warehouse, logistics, and finance departments.
• Ensure proper communication regarding order fulfillment and delivery arrangements.
• Assist in resolving order discrepancies or delivery issues.

6. Other Duties

• Support sales events, exhibitions, or product demonstrations when required.
• Perform other administrative or coordination duties assigned by management.

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Job Requirements

Education

• Diploma or Bachelor's Degree in Business Administration, Marketing, or related field.

Experience

• 1–3 years of experience in sales coordination, sales administration, or customer service.
• Experience in security products, safety boxes, or hardware industry is an advantage.

Skills

• Strong organizational and multitasking abilities.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Ability to work under pressure and meet deadlines.

Personal Attributes

• Detail-oriented and responsible.
• Proactive and problem-solving mindset.
• Good teamwork and coordination skills.