Sales Coordinator

Role & Responsibilities

• Coordinate with customers and the Sales Team for enquiries, quotations, orders, and follow-ups.
• Prepare quotations and sales-related documents as per approved pricing and company guidelines.
• Process and track customer orders from enquiry to dispatch.
• Coordinate with Sales, Accounts, Stores, Dispatch, Production, and Quality teams for timely order execution.
• Maintain accurate records of enquiries, quotations, orders, customer details, and follow-ups.
• Update sales transactions and customer information in ERP systems.
• Prepare daily, weekly, and monthly sales MIS and reports.
• Coordinate with Stores and Dispatch regarding product availability and delivery schedules.
• Follow up on pending orders, deliveries, and customer requirements.
• Handle routine customer queries and ensure timely resolution or escalation.
• Coordinate and track customer complaints with the concerned departments.
• Provide administrative and documentation support to the Sales Team.

Preferred Candidate Profile

• Graduate in any discipline; candidates with a degree/diploma in Commerce, Business Administration, Marketing, or a related field will be preferred.
• 25 years of experience in Sales Coordination, Sales Administration, Order Processing, Customer Service, or Sales Support.
• Candidates from industrial manufacturing, engineering products, rubber/polymer, auto components, machinery, electrical equipment, or other B2B industries will be preferred.
• Good knowledge of MS Excel and MS Office.
• Experience in working with ERP/CRM systems; Microsoft Dynamics 365 Business Central will be an added advantage.
• Strong communication, coordination, follow-up, and customer-handling skills.
• Good attention to detail and accuracy in quotations, orders, documentation, and MIS.
• Ability to coordinate with multiple departments and manage deadlines.
• Candidates with experience in B2B sales support/order management will be preferred.

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