Sales Coordinator

We are a growing workplace Safety Solutions provider Servicing Businesses across Victoria.

We help Organisations stay Compliant with Australian Standards and Workplace Health & Safety requirements through First Aid, Safety Equipment, Onsite servicing and ongoing support.

We are seeking a motivated, organized and mature Sales Coordinator to join our team.

This is a varied role combining mostly Face to Face sales support, field services and coordination of some relevant administration tasks.

About the Role

This position plays a key role in Supporting Business growth while ensuring smooth day-to-day operations.

You will work closely with Customers , Technicians and Management to coordinate Services, Maintain Client Relationship and Support Sales Activities.

Key Responsibilities

Customer Service & Sales Support

• Respond to customer enquiries via phone, email, and other communication channels in a professional and timely manner.
• Prepare quotations, proposals, and sales documentation for customers.
• Follow up on customer enquiries, quotations, and sales opportunities to support business growth.
• Assist with customer onboarding, account setup, and ongoing account management.
• Build and maintain positive relationships with customers by providing exceptional service and support.
• Identify customer needs and recommend suitable products and services.

Service Coordination

• Coordinate service schedules, technician appointments, and customer bookings.
• Liaise with customers to confirm service requirements, appointments, and follow-up activities.
• Monitor and ensure service commitments are delivered within agreed timeframes.
• Maintain accurate service records, customer information, and documentation.
• Support customer retention activities, including service reminders and renewal follow-ups.

Field Service Support

• Attend customer sites as required to perform first aid equipment servicing, inspections, stock replenishment, and related service activities.
• Conduct routine equipment checks in accordance with company procedures and compliance requirements.
• Complete service reports and update customer records following site visits.
• Assist with urgent customer service requests and ad-hoc service callouts.

Administration & Operations

• Maintain accurate customer records within the CRM system and company databases.
• Process sales orders, service requests, and related documentation.
• Prepare reports, spreadsheets, and general correspondence as required.
• Manage calendars, appointments, and follow-up schedules.
• Assist management with administrative and operational tasks.
• Contribute to the continuous improvement of business processes, systems, and customer service standards.

General

• Work collaboratively with internal teams to ensure a positive customer experience.
• Comply with company policies, procedures, and workplace health and safety requirements.
• Undertake additional duties as reasonably required to support business operations.

About You

The ideal candidate will have:

• Previous experience in administration, customer service, Face to Facesales support or account coordination

• Proven Sales records and contribution to business Growth

• Strong organisational and time management skills

• Highly autonomous, comfortable to work independent, be able to multitask and self-motivated

• Excellent verbal and written communication skills

• High attention to detail and accuracy

• Confidence using Microsoft Office (Outlook, Excel and Word)

• Experience with CRM systems (preferred)

• Positive attitude and willingness to learn

• Hold Australian driver’s licence (Mandatory), comfortable visiting customers across Melbourne and surrounding areas.

What We Offer

• Supportive Environment: Work in a friendly, respectful, and caring team, supporting you with knowledge & training.
• Flexible Scheduling: Great work-life balance with hours that can be tailored around your lifestyle.
• Career growth: Opportunity to develop sales and business skills within a growing business
• Generous Perks: Enjoy attractive staff incentives.

How to Apply

Please submit your resume together with a short cover letter outlining your relevant experience and why you would be a great fit for the role.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.