Sales Coordinator

Role & responsibilities

• Manage and maintain sales records, customer databases, and opportunity pipelines in Salesforce CRM.
• Coordinate with Sales Managers, Business Development Executives, and Regional Sales Teams for regular updates.
• Ensure accurate and timely entry of customer information, leads, enquiries, quotations, and project details in Salesforce.
• Track sales activities and maintain reports related to leads, opportunities, orders, and sales forecasts.
• Generate daily, weekly, and monthly sales performance reports and dashboards.
• Follow up with sales team members for pending updates and ensure CRM data accuracy.
• Support the sales team in preparing presentations, proposals, and customer documentation.
• Maintain records of customer interactions, meetings, and project status updates.
• Coordinate between Sales, Marketing, Operations, and Management for smooth information flow.
• Assist in sales planning, review meetings, and management reporting.
• Ensure compliance with company sales processes and CRM guidelines.

Required Skills & Competencies

• Hands-on experience with Salesforce CRM or similar CRM platforms.
• Strong data management and reporting skills.
• Excellent proficiency in MS Excel, PowerPoint, and Office applications.
• Good analytical and organizational skills.
• Strong communication and coordination abilities.
• Ability to handle multiple tasks and meet deadlines.
• Attention to detail and accuracy in data management.

Qualifications

• Bachelor's Degree in Business Administration, Commerce, Marketing, or related field.
• Relevant experience of 2 - 5 years in Sales Coordination, CRM Management, Sales Operations, or Data Management.

Preferred Experience

• Experience working with Salesforce CRM.
• Experience in B2B sales support, project sales, or industrial/manufacturing organizations.
• Knowledge of sales processes, lead management, and customer relationship management.