Sales Coordinator

About the Company

Many well-known businesses across New Zealand trust Aramex to deliver. We handle the freight needs of many of the world’s largest e-commerce businesses as well as thousands of local companies.

Headquartered in Dubai with thriving operations in New Zealand, Aramex is a global leader in logistics and transportation solutions. There are currently 17 Regional Franchises and 300+ Courier Franchisees in NZ. Delivering across town and around the world, opportunities abound for motivated individuals to join the team.

At Aramex, we’re committed to achieving great results together and supporting one another in a culture built on integrity, accountability, and continuous improvement. If you’re looking to join a team where your contribution is valued and your growth is supported, we’d love to hear from you.

Aramex is an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders.

About the Role

We’re looking for an office-based Sales Coordinator to join our team based in Dunedin, covering Dunedin, Invercargill and the Central South Island region.

This role is key to driving new business acquisition while supporting existing customers to improve satisfaction and retention. You’ll take a proactive approach to identifying opportunities, making outbound calls, qualifying leads, and upselling services. You’ll also provide support to the wider sales team and ensure strong communication between clients, courier franchisees, and internal departments.

Key responsibilities include:

• Make a minimum of 10 cold calls and 10 existing client calls per day.
• Identify new business opportunities and book appointments for Sales Representatives.
• Qualify all FAFs and customer service leads, signing up clients directly or referring to a Sales Rep.
• Upsell new products and services to existing customers.
• Manage client care call programmes to improve retention.
• Report client service issues to the relevant managers and follow up on resolution.
• Maintain accurate client information in WebFMS.
• Provide weekly reporting to the Sales Manager and attend sales meetings as required.
• Support with reception and label/satchel orders when needed.
• Undertake other tasks or special projects as directed by the Sales Manager or Franchise Support Manager.

To be successful in this role:

• Excellent communication skills with the ability to build rapport across a wide range of stakeholders.
• A confident, professional, and proactive approach to customer engagement.
• Strong initiative and problem-solving ability.
• Sound computer skills, including Microsoft Office.
• The ability to work both independently and as part of a team.

Our Benefits:

• Grow with us – Access career development opportunities including LinkedIn Learning and a range of in-house training programs.
• Annual salary reviews – We conduct annual salary reviews to ensure your pay reflects your role, performance, and the market.
• Peace of mind with Life Insurance – We provide company-paid Life Insurance, giving you and your loved ones added peace of mind.
• Supportive culture – Be part of an inclusive workplace that celebrates collaboration, initiative, and community.
• Sales incentives – Eligible sales roles receive a commission structure to reward your contribution and drive for results.

If you think this would be a great opportunity for you, please apply today by submitting your cover letter and cv.

Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates.