Sales Coordinator

About us

RIKEN KEIKI ASIA PACIFIC PTE. LTD., previously known as R K Instruments (S) Pte Ltd was established in August 1993, is a subsidiary company of Riken Keiki Co., Ltd, Japan. We are a leading gas detection equipment company servicing for the Marine, Offshore Production & Shipping, Oil & Gas Refining, Semiconductor Manufacturing & Institution Laboratories.

About the role

Manage day-to-day operation in support of Sales teams including order acknowledgement, processing quotations, Purchase Order, Sales order etc. Liaise and coordinate to customer's request or delivery, provide good support and customer service to existing customers, handle walk-in customer and phone enquiries, and perform general sales administrative duties.

Key responsibilities

• Manage day-to-day operation in support of Sales teams ensuring timely and accurate entry into the Oracle NetSuite system, including order acknowledgement, processing quotations, issue sales booking, delivery order, purchase order, sales order etc.
• Respond promptly to customers’ inquiries or requests via email, ensuring a high level of customer satisfaction.
• Provide good support and customer service to existing customers.
• Handle walk-in customer and phone enquiries.
• Perform general sales administrative duties such as preparing documents and maintaining organized records.
• Any other ad-hoc tasks assigned by manager and management.

Requirements

• Min Nitec or GCE 'O' Level

• Min 1 year experience as a Sales Coordinator or administrative role, preferably in sales, logistic, or related fields.

• Proficient in MS Office Applications (i.e. Excel, Word, PowerPoint)

• Knowledge in using Oracle NetSuite is an added advantage

• Possess good working attitude and have strong sense of responsibility

• Strong written and verbal communication skills to effectively interact with customers, the sales team, and other departments.

• Resourceful and able to work independently in a fast-paced environment

• Required to be bilingual in English and Mandarin as this position will be required to liaise with Mandarin speaking customers.

• Excellent organizational skills with the ability to handle multiple tasks and prioritize effectively.

• High attention to detail and accuracy in order management and delivery schedule.

• Mature, independent and willing to work under limited supervision

• Ability to identify issues and resolve problems efficiently.

• Able to start work immediately or at a short notice is an added advantage