Sales Coordinator

Key Resposibilities

The Sales Coordinator will act as a central support function for our commercial teams, helping sales personnel spend more time on customers and business development while ensuring the administrative processes behind sales run smoothly.

Sales & Order Coordination

• Process and coordinate customer orders across Foodservice, Marketplace and Retail Key Accounts.
• Check orders for pricing, promotions, quantities and delivery requirements.
• Coordinate with Warehouse and Logistics to ensure orders are fulfilled accurately and on time.
• Follow up on outstanding orders, backorders and delivery-related issues.
• Assist Sales team members with routine customer follow-up and administrative matters.

Billing & Invoice Processing

• Generate and process sales invoices, credit notes and delivery documentation accurately and on time.
• Assist with invoice reconciliation against customer orders, ERP records and delivery documents.
• Follow up on rejected invoices, discrepancies and missing documentation.
• Support month-end invoicing and reconciliation requirements.
• Liaise with Finance on billing and invoice-related queries.

Quotations, Pricing & Promotions

• Assist the Sales team in preparing quotations and pricing proposals.
• Maintain current customer price lists and promotional pricing information.
• Check customer pricing against approved terms and highlight discrepancies where necessary.
• Assist with the administration of customer promotions and promotional pricing.
• Coordinate promotional information between Sales, Marketing, Warehouse and other relevant teams.

Customer & Sales Support

• Serve as a coordination point for routine customer enquiries relating to orders, billing and delivery status.
• Maintain organised records of customer purchase orders, delivery orders, price lists and other relevant documents.
• Assist with administrative requirements for new customer and account onboarding.
• Prepare basic sales reports and information as required.

General Administrative Support

• Support e-Commerce stock updates, product information updates and marketplace-related administrative tasks where necessary.
• Provide backup support to other administrative team members during periods of leave or peak workload.
• Assist with other ad-hoc commercial or operational projects as required.