Sales Coordinator

About the Role

We are looking for a proactive and detail-oriented Sales Coordinator to support our commercial team throughout the entire sales cycle. This role goes beyond traditional sales administration—you will work closely with the sales team, customers, and cross-functional departments to coordinate sales activities, manage customer requests, and help drive business growth through efficient execution and outstanding customer support.

Key Responsibilities

Sales Coordination & Customer Support

• Support the sales team throughout the sales cycle, from opportunity generation to order fulfillment and after-sales follow-up.
• Coordinate customer inquiries, quotations, contracts, and order documentation to ensure timely and accurate execution.
• Prepare sales proposals, presentations, quotations, and other customer-facing materials.
• Follow up with customers regarding quotations, samples, project progress, and outstanding requests to maintain strong customer relationships.

Sales Operations

• Manage and maintain sales pipelines, customer records, and opportunity tracking within the CRM system.
• Monitor sales activities and support the team in achieving business targets through effective coordination and timely follow-up.
• Prepare regular sales reports, forecasts, and performance dashboards for management review.
• Identify process improvement opportunities to enhance sales efficiency and customer experience.

Cross-functional Coordination

• Coordinate product sample requests and shipments by working closely with logistics, warehouse, and courier partners.
• Act as the primary liaison between Sales, Marketing, Finance, Supply Chain, and other internal teams to ensure smooth project execution.
• Support new product launches, customer projects, and promotional activities by coordinating internal resources and timelines.

Business Support

• Assist in organizing customer meetings, trade shows, product presentations, and business events.
• Maintain accurate documentation, sales records, contracts, and customer files.
• Provide general operational support to the commercial team and contribute to continuous process improvements.
• Take on ad hoc commercial projects as assigned.

Who We're Looking For

• Bachelor's degree in Business Administration, Marketing, or a related discipline.
• 2+ years of experience in Sales Coordination, Sales Operations, Commercial Support, Customer Service, or a similar role.
• Experience supporting B2B sales teams is preferred.
• Excellent communication skills in both English and Chinese (Mandarin).
• Proficient in Microsoft Office, particularly Excel and PowerPoint, with experience using CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics).
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Customer-oriented, proactive, and highly detail-focused.
• A team player with excellent coordination and problem-solving abilities.
• Interest in developing a long-term career in sales, commercial operations, or account management.

Why Join Us?

• Be Part of the Commercial Growth Journey – Work closely with an experienced sales team and contribute directly to business success.
• Broaden Your Commercial Exposure – Gain hands-on experience across sales coordination, customer management, project execution, and commercial operations.
• Cross-functional Collaboration – Partner with teams across Marketing, Finance, Supply Chain, and Product to deliver exceptional customer experiences.
• Career Development Opportunities – Build a strong foundation for future growth into Sales, Key Account Management, or Commercial Operations roles.
• Dynamic & Collaborative Environment – Join a fast-paced team that values initiative, teamwork, and continuous improvement.