Sales Coordinator 销售行政员

About the role

This is a Sales Coordinator position in a manufacturing environment. You will prepare quotations, sales orders, job orders, delivery documents and invoices accurately, and coordinate customer requirements with Sales, Graphic, Production, QC, Warehouse and Logistics teams. You will confirm label specifications such as material, size, colour, quantity, finishing and delivery date, and follow up on artwork approval, production progress, stock availability and delivery status.

Key responsibilities

• Prepare quotations, sales orders, job orders, delivery documents and invoices accurately
• Coordinate customer requirements with Sales, Graphic, Production, QC, Warehouse and Logistics
• Confirm label specifications such as material, size, colour, quantity, finishing and delivery date
• Follow up on artwork approval, production progress, stock availability and delivery status
• Respond promptly to customer enquiries, order changes, complaints and urgent requests
• Maintain proper records of quotations, purchase orders, artwork approvals, samples and customer communications
• Support sales personnel with order processing, sample arrangements and customer follow-ups
• Monitor outstanding orders and proactively highlight possible delays or specification issues
• Assist with payment and overdue-account follow-ups when required
• Ensure no order proceeds with incomplete, unclear or unapproved information

About you

• Minimum Diploma in Business Administration, Sales, Marketing or a related field

• At least 1–2 years of experience in sales coordination, customer service or order processing

• Good written and spoken English and Bahasa Malaysia

• Comfortable using Microsoft Excel, Word, email and computerised order systems

• Strong attention to detail and numerical accuracy

• Able to read and verify purchase orders, quotations and product specifications

• Good communication, follow-up and problem-solving skills

• Able to work independently while coordinating closely with multiple departments

• Positive attitude and willingness to work in a manufacturing environment