SALES COORDINATOR

BASIC PURPOSE: At Holiday Inn La Mirada the Sales Coordinator provides support to clients and hotel sales teams to enable successful achievement of revenue, quality and repeat business targets.

ESSENTIAL FUNCTIONS:

• Complete administrative tasks supporting all group sales efforts as assigned by the DOSM director of sales and marketing including but not limited to: preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry
• Complete Banquet Event Orders (BEOs) and resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
• Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems
• Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
• Represent the hotel sales team in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
• Organizes and coordinates client appreciation and in-house hotel amenities / events
• Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
• Attends pre and post conference meetings and BEO meeting as needed
• Handles all in-suite VIP packages and amenities as needed
• Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts
• Assists Sales Team with any special projects.
• Associates degree in hotel/hospitality or related field or equivalent experience/education combination
• Demonstrated proficiency in Microsoft Office Suite
• Professional communication skills both verbal and written

Knowledge and Skills:

Education: High School education or equivalent experience.

Experience:

• 1+ years previous hotel experience required
• 1+ years OPERA system experience required
• 2+ years Previous hospitality experience
• Significant customer service experience
• Strong problem solving and organizational skills
• Attention to detail and ability to exceed quality standards
• Enthusiastic and positive energy
• Multi-tasking ability

Skills and Abilities:

• Able to lift up to 20lbs
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time