Sales Coordinator

Sales Coordinator

Job Summary

Support the sales team by managing enquiries, quotations, customer follow-ups, CRM updates and internal coordination to ensure smooth and timely sales execution.

Key Responsibilities

• Handle incoming customer enquiries via phone, WhatsApp, email and other channels.

• Prepare quotations, proposals, product information and sales documents.

• Follow up with customers on quotations, enquiries and pending decisions.

• Maintain and update customer database, leads and sales pipeline in CRM.

• Coordinate with Sales, Engineering, Procurement and Management for pricing, costing and delivery information.

• Assist the sales team in preparing presentations, product catalogues and supporting materials.

• Track quotation status, follow-up dates and customer feedback.

• Follow up with existing customers, dormant customers and previous enquiries.

• Arrange meetings, appointments and customer visits for the sales team.

• Prepare weekly sales pipeline and follow-up reports.

• Ensure customer information and sales records are properly documented.

• Perform other sales administration and coordination duties as required.

Requirements

• Diploma or Degree in Business Administration, Marketing, Engineering or related field.
• Fresh graduates are encouraged to apply.
• Good communication and customer service skills.
• Comfortable communicating with customers through WhatsApp, phone and email.
• Good organisational and follow-up skills.
• Able to prepare quotations, reports and basic sales documentation.
• Proficient in Microsoft Office / Google Workspace.
• Comfortable learning CRM and digital sales management systems.
• Able to work independently and coordinate with multiple departments.
• Detail-oriented, responsible and able to work in a fast-moving environment.

Preferred Skills

• Experience in B2B sales support, manufacturing, engineering, solar or construction industry will be an advantage.
• Basic understanding of costing, quotation preparation or technical products is an advantage.
• Experience using CRM systems is an advantage.

Suitable Candidate

We are looking for someone who is organised, proactive and strong in follow-up. This role is suitable for a candidate who enjoys coordinating people, managing customer enquiries and keeping the sales process moving from enquiry to quotation and follow-up.