Sales Coordinator

Designation Sales Coordinator

Department: Sales
Location: [Mumbai, Dadar]
Experience: 2–5 years

CTC: Upto 4 lacs

Role Summary

The Sales Coordinator will provide end-to-end coordination and administrative support to the Sales team, ensuring smooth execution of customer orders, quotations, documentation, dispatches, collections and sales reporting. The role will act as an important link between the Sales Team, Customers, Finance, Warehouse, Logistics and Internal Functions.

Key Responsibilities

• Coordinate with the Sales team for quotations, orders, invoicing and dispatches.
• Receive, process and track customer purchase orders and ensure timely execution.
• Coordinate with warehouse/logistics teams for order fulfilment and delivery.
• Maintain accurate records of orders, sales, dispatches, pending orders and customer details.
• Prepare daily/weekly/monthly MIS and sales reports for the sales team and management.
• Follow up with customers for order confirmations, documentation and payment/collection status.
• Coordinate with Finance for invoicing, outstanding payments, credit notes and reconciliation.
• Handle customer queries related to orders, pricing, delivery schedules and documentation.
• Track order status, fill rates, pending deliveries and cancellations and highlight exceptions to the sales team.
• Support the sales team in preparing tenders, quotations, presentations and customer proposals.
• Maintain customer and product data in ERP/CRM systems and ensure data accuracy.
• Assist the sales team in onboarding new institutional customers and completing required documentation.
• Coordinate with internal teams to resolve customer issues and ensure timely closure.
• Support the preparation of sales forecasts, business reviews and performance dashboards.