Sales Coordinator

Key Responsibilities 1. Lead Management • Build, update, and maintain a comprehensive client database (new and existing). • Qualify leads by sending questionnaires and asking relevant, probing questions to understand customer needs and challenges. • Schedule site visits and meetings between clients and the technical team to collect detailed data on noise or heat concerns. • Organize and maintain all customer records both digitally and in hard copy. • Coordinate resources to support impactful sales presentations. • Assist in updating and managing the CRM database efficiently. 2. Follow-Up & Tracking • Maintain consistent follow-up with prospects regarding proposals and project updates. • Monitor the sales pipeline, including enquiries, meetings, and purchase order (P.O.) status.

Role & responsibilities

Coordinate with internal departments (Technical and Accounts) for timely verification and processing of P.O.s. • Ensure all customer-facing materialsbrochures, presentations, and foldersare current and available. 3. Customer & Internal Communication • Serve as a liaison between clients and the Business Development team for information gathering and updates. • Support the planning and scheduling of sales visits and follow-ups. • Communicate with clarity, energy, and enthusiasm—representing the brand’s commitment to customer satisfaction. • Address customer queries related to products, accounts, or orders via phone and email. • Provide prompt administrative support including order processing, documentation, and coordination. • Initiate outbound calls (cold calls/follow-ups) to confirm sales interest and order status. • Collaborate cross-functionally with other departments to develop effective sales tools and presentations

Preferred candidate profile

Excellent communication and interpersonal skills. • Organized and detail-oriented with strong follow-up abilities. • Proficient in CRM systems and Microsoft Office Suite. • Ability to multitask, prioritize, and work independently. • Customer-centric mindset with a high-energy, can-do attitude.